Partner Support Specialist US*

Partner Support & QA Specialist 
Full Time · Remote US

Who We Are

Nuweb Group is a global event technology partner, helping ticketing providers and
event organisations scale with confidence.
We’re a fast-growing force in live entertainment, partnering globally to support
brands like Formula 1, Metallica, and Disney on Ice.

Our mission is bold: To be the Ticketing Engine of the World.

That means building infrastructure that solves complex ticketing challenges and
creates unforgettable fan experiences.
We operate seamlessly across borders and time zones, moving quickly, innovating
constantly, and pushing boundaries.
If you want to be part of a team that values curiosity, craft, and ambition, welcome to
Nuweb Group.

Role Summary

We are looking for a Partner Support & QA Specialist to support our UK-based
team and provide dedicated coverage for our USA and LATAM partners.

This role is primarily responsible for delivering high-quality partner support, ensuring our partners receive responsive, professional, and
knowledgeable assistance during their business hours.

You will act as a key operational bridge between our partners, Partner Success, Product, and Engineering Teams.

In addition to daily partner support, you will assist with onboarding new partners and
contribute to product quality through structured testing and issue validation.
This is a customer-facing, technically confident role requiring strong troubleshooting
ability, clear communication, and attention to detail.

Key Responsibilities

Partner Support (Primary Responsibility):

• Provide first-line partner support to USA and LATAM.
• Respond to partner queries professionally via ticketing systems, email, and
  calls.
• Help partners understand system features, workflows, and best practices.
• Troubleshoot reported issues and reproduce bugs in a structured manner.
• Gather evidence, document findings clearly, and escalate technical issues to
  developers when required.
• Ensure all interactions are accurately logged in internal systems.
• Maintain high service standards aligned with internal SLAs.

Partner Onboarding:

• Support the Partner Success team with onboarding new partners.
• Deliver system walkthroughs and training sessions where required.
• Assist partners in understanding configuration options and operational
  workflows.
• Help accelerate customer adoption and reduce time-to-value.
• Proactively identify opportunities for
• Partners to optimise workflows and
  improve system utilisation.
• Contribute to documentation and knowledge base improvements.

QA & Product Quality Support (Secondary Responsibility):

• Assist the QA team with manual testing of web and mobile applications.
• Execute structured test cases and validate bug fixes.
• Reproduce and clearly document customer-reported issues.
• Identify usability gaps and opportunities for product improvement.
• Contribute to maintaining high product quality standards.

What You Should Bring:

• 2+ years experience in SaaS product support, technical support, or a similar
  role.
• Experience in manual software testing.
• Strong troubleshooting and analytical thinking skills.
• Ability to reproduce issues and document bugs clearly and accurately.
• Strong written and verbal communication skills, with the ability to liaise
  effectively with diverse stakeholders.
• Excellent organisational skills and attention to detail.
• Experience collaborating with cross-functional teams (Product, QA,
  Engineering).
• High proficiency in Google Workspace, Microsoft Office Suite, and project management tools.
• Comfortable working independently during afternoon/evening hours.

Nice to Have

• Native or fluent-level Spanish (written and spoken)
• Familiarity with ticketing or event technology platforms.
• Knowledge of web technologies (HTML, JavaScript, CSS).
• Experience using tools such as Linear, Jira, Zendesk, or similar.
• Previous onboarding or product training experience.

What’s in It for You

• Competitive salary and role progression opportunities.
• Flexible working arrangements.
• Learning and development opportunities.
• A collaborative, high-performance, remote-first culture.

How We Work

At Nuweb Group we execute at speed. If you’re frustrated by slow-moving
organisations, you’ll thrive here.

We have ambitious goals but stay grounded. We believe being the best comes from
working together, asking the right questions, and constantly improving.

We value transparency, elevate talent from within, and share strategy openly. Impact
and output matter.

Remote-first is a core part of our success, but we still value bringing teams together
in person periodically.

If these principles resonate with you, there’s a strong chance you’ll thrive here.