Senior AI Product Leader (12 Month FTC)

This role is a 12-month Fixed Term Contract.

We’re looking for a senior AI product leader to drive the commercial impact of our AI and personalisation capabilities. This role will shape the long‑term AI product vision, deliver measurable value, and influence strategic decision‑making across the organisation. You'll partner closely with senior leaders, data science, engineering, commercial teams, and external partners to deliver AI products that unlock revenue growth and transform customer engagement.

If you’re passionate about using AI to solve real business problems, can influence at the highest levels, and thrive in a complex, cross‑functional environment, this could be the perfect next step.

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too. We put our customers first, making life simpler, smoother, and more joyful. With big ambitions and a brilliant team, we’re building a more connected future for everyone.

Our ways of working

We’re a flexible-first organisation, because we know people do their best work when they have choice and clarity. To support meaningful collaboration, we ask everyone to spend at least eight days each month connecting in person.

That doesn’t just mean time in the office, it could be team meetings, offsites, volunteering days, cross-functional projects, or away days - anywhere meaningful collaboration happens. What matters is making those moments purposeful, so when we come together, it really counts.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

In order to be considered, you must have the following experience;

• Proven leadership of AI/ML product portfolios delivering measurable commercial outcomes (e.g., revenue uplift, ARPU, churn reduction).
• Experience influencing SLT/Executive stakeholders and shaping enterprise‑level AI strategy.
• Strong understanding of personalisation, predictive modelling, and real‑time decisioning platforms.
• Demonstrable ability to lead in a matrixed organisation without formal authority across tech and commercial functions.
• Track record of defining and delivering multi‑year AI product roadmaps aligned to business and platform capabilities.
• Deep experience with outcome measurement frameworks, including ROI tracking, experiment design, and optimisation.

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We'd also love you to bring;

• Experience managing external AI partners or cloud providers.
• Background in large‑scale data or digital transformation programmes.
• Strong understanding of ethical AI and governance frameworks.

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include an initial screening call with the recruiter followed by an interview process with the hiring team.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.

Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.