TotalSource - Sr. Implementation Payroll Consultant at ADP

ADP is hiring a Sr. Implementation Payroll Consultant. Responsible for the processing of payrolls and special request for assigned client base. Ensures that accuracy and integrity of all data entered into the system is correct for both payroll to employees and billing to clients. Ensures timeliness of all new business and ensures compliance with both federal and state tax regulations.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

RESPONSIBILITIES:

• Provides implementation services as defined in TotalSource Implementation Methodology, using standardized processes, tools, and deliverables to implement PEO solutions. Uses TotalSource tools and standards to consistently produce error free results in a timely manner.
• Accurate and timely completion of all data entry and wage information. Ensures all data is properly coded for client billings and filings. Performs all necessary functions to ensure a smooth transaction to Payroll Operations.
• Provides customer services to phone inquiries from clients, internal associates and other functional departments.
• Not limited to answering payroll questions, resolving problems related to client processing/invoicing, direct deposits, etc.
• Client interaction and problem resolution. Resolves client payroll issues in a timely manner by utilizing appropriate resources and proper channels. May have to issue manual checks as needed.
• Produces various reports for both clients and Implementation Management. This may include, but not limited to year end and quarterly processing, W-2 tax forms, and client billing statements.
• Monitor clarify cases and follows SLA.
• Works no pay reports and I-9 reports for compliance.

Required Qualifications:

• Previous experience payroll processing
• Excellent problem resolution skills
• Ability to work well with others
• Ability to work well under pressure
• Strong oral and written communication skills
• Knowledge of Microsoft applications (Word and Excel). Proficient in typing
• Possesses a strong knowledge of industry equivalent products, services, and tools
• Multi-Tasking: Responds and reacts to a variety of different critical issues simultaneously
• Needs Analysis: Conducts an in-depth analysis of the client's requirements and specifications to determine the appropriate course of action
• Telephone Skills: Courteously responds to callers and handles call appropriately
• Uses effective communication skills to advise clients
• Detail Oriented

Preferred Qualifications:

• Job Knowledge: Possesses and applies professional skills and knowledge in job related areas; keeps abreast of current developments and trends in areas of expertise
• Product Knowledge: Demonstrates sufficient knowledge of applicable products and services by correctly answering questions and delivering solutions to meet client and business unit's needs
• Problem Analysis / Resolution/ Negotiation: Gathers information necessary to make decisions; anticipates, identifies, eliminates and resolves problems in a timely manner
• Technical Knowledge: Applies knowledge of product and service components and internal systems to support client, individual, department and organizational goals
• Teamwork: Partners with fellow associates, supervisors, and departments; contributes and exchanges knowledge and skills to meet group needs and goals; participates in resolving issues
• Relationships: Successfully communicates with individuals at all levels of an organization (External -- Client Owner, Payroll Contact, Employee. Internal -- Area President, Sales Management, Operations Personnel)
• Excellent organizational skills with the ability to multi-task
• System implementation experience or equivalent skills

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.