Cloud & AIOps - Automation Engineer

Role Introduction
We’re looking for a Senior Platform Operations Automation Engineer to lead and drive automation across the operations lifecycle. The ideal candidate will be responsible for identifying and implementing automation opportunities to reduce manual intervention, minimise service tickets, and enable self-service capabilities. You will lead efforts to build self-healing infrastructure, eliminate repetitive tasks, and incorporate AI-based tools for proactive issue resolution and auto-remediation—ultimately enhancing platform stability and customer success.

What You Will Do
Key Responsibilities
Design and implement automation pipelines to eliminate manual operational tasks and improve service efficiency.

Automate all manual patching activity

Integrate AI/ML-based tools for incident detection, root cause analysis, and automated remediation to enhance platform resilience.

Build and maintain self-healing scripts and workflows using Infrastructure-as-Code (IaC) and event-driven automation frameworks.

Analyze recurring incidents to identify patterns and opportunities for automation and optimization.

Identify and automate standard operating procedures and repetitive day-to-day tasks to reduce ticket volume and manual intervention.

Lead service improvement initiatives through automation to improve overall team performance and customer satisfaction.

Own and continuously improve observability and alerting strategies to support proactive operations.

Effectively communicate with users to build trust and drive timely resolution of issues within SLA.

Collaborate with cross-functional teams to resolve complex problems and align on operational goals.

Handle escalations and critical incidents in a fast-paced environment with clear communication and swift action.

Mentor junior engineers, fostering a DevOps-first culture and encouraging skill development.

Demonstrate strong analytical and troubleshooting skills, including real-time issue identification and resolution in live environments.

Maintain thorough and accurate documentation of automation implementations, including known gaps and future opportunities.

What You Will Have
Required Skills & Experience
Excellent analytical and problem-solving skills to diagnose, troubleshoot, and resolve complex technical issues.

Automation experience e.g automated patching
Proficient in scripting and programming languages such as Python, Go, and Bash.

Strong hands-on experience with automation frameworks and tools including Terraform, Ansible, Chef, and Puppet.

Familiarity with automation scripting tools for infrastructure and operations (e.g. Python, Terraform, Ansible).

Experience working with AI-driven operations tools and AIOps platforms such as Moogsoft, BigPanda, Dynatrace, or custom ML-based pipelines.

In-depth knowledge of CI/CD, GitOps, and event-driven systems for modern DevOps practices.

Solid background in Linux systems and containerized environments like Docker and Kubernetes.

Proven experience in designing resilient, self-healing systems for high availability and operational efficiency.

Deep understanding of cloud platforms and technologies, including Microsoft Azure, Amazon Web Services (AWS), as well as on-premises and data center environments

Experience integrating with LLMs for operational tasks or incident summarization.

Certifications in cloud platforms or DevOps tools (e.g., AWS Certified DevOps Engineer).

Exposure to service mesh, service discovery, or modern networking stacks.

What We Do For You
Wellbeing focused – Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral. 
Annual Leave – 20 days of annual leave, plus public holidays 
Employee Assistance Programme – Free advice, support, and confidential counselling available 24/7. 
Personal Growth – We’re committed to enabling your growth personally and professionally through development programmes. 
Life Insurance - 2x annual salary 
Personal Accident Insurance - providing cover in the event of serious injury/illness.
Performance Bonus – Our Group-wide bonus scheme enables you to reap the rewards of your success.
Who We Are
OneAdvanced is one UK's largest providers of business software and services serving 20,000+ global customers with an annual turnover of £330M+. We manage 1.5 million 111 calls per month, support over 2 million Further Education learners across the UK, handle over 10 million wills, and so much more. Our mission is to power the world of work and, as you can see, our software underpins some of the UK's most critical sectors.

We invest in our brilliant people. They are at the heart of our success as we strive to be a diverse, inclusive and engaging place to work that not only powers the world of work, but empowers the growth, ambitions and talent of our people.