Senior Associate - Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

You Lead the Way. We’ve Got Your Back.
 
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
 
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
 
Join Team Amex and let's lead the way together.
 
American Express Global Commercial Services (GCS) is the leading payment card issuer for corporations and small businesses with products and services to help them run and grow their business. Within GCS, the GCS and Enterprise Solutions team leads product development on a portfolio of products including consumer and commercial banking, lending, commercial card, marketing capabilities, partner integrations, and the virtual payments platform. The team also leads product design and research across GCS as well as business development initiatives to support our banking scale

The Banking Center of Excellence is a new team within Global Commercial Services (GCS) at American Express. The team is on a mission to expand the concept of American Express membership through a relevant, curated set of financial services products at differentiated value. We recently launched Amex Rewards Checking® and Amex Business Checking®, innovative digital checking accounts with a debit card attached, where customers can earn points as they spend.

In this role, you will:

• Support the Product Development Life Cycle (product roadmap, design, development) for Money Movement and Debit features and enhancements with a focus on improving Money Movement and Debit experience through new capabilities.
• Collaborate with key business partners such as product management, credit fraud risk, and marketing to understand business needs and convert them to functional product requirements
• Drive capability development & testing from concept to launch, in partnership with Product Owners, Delivery Managers and QA engineers across the company
• Work closely with Product Managers, UX Designers, and Engineering teams to help convert functional requirements to features and user stories
• Support product & process design with team members and cross-functional partners across the organization to account for requirements from credit & fraud risk, financial crimes, compliance, regulatory & legal
• Document user stories, business rules, use cases, and process flows for new features
• Document and communicate as-is and as-built capabilities
• Participate and contribute in scrum ceremonies with engineering teams

Minimum Qualifications:

• You have recent experience in the Agile Product Development methodology
• You have experience acting as a liaison between business & tech teams (engineers, strategic technology partnerships etc.) to define, prioritize, & deliver projects
• You have experience collaborating with a cross-functional team and are a team-player
• You are a problem solver with strong critical and analytical skills
• You have excellent project/process management and prioritization skills
• You have excellent written and verbal communications skills with experience working closely with all levels of an organization

Preferred Qualifications:

• You have 2+ years of Product Management and/or Product Development experience with digital financial products
• Bachelor's degree or equivalent work experience in product management and/or engineering
  

Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.