AVP, IAM Metric Program Manager

Role Summary/Purpose:

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Deliver weekly program updates with detailed analysis of week-over-week changes and their implications

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platforms including Oracle Apex, Excel and Tableau.

AVP, IAM Metric Program Manager 2500652

The Identity & Access Management (IAM) Metrics Program Manager will be instrumental in strengthening Synchrony’s security posture through data-driven insights. This role sits at the intersection of cybersecurity, data analytics, and organizational transformation, driving critical insights that shape enterprise security decisions. The IAM Metrics Program Manager will spearhead the development and evolution of our comprehensive metrics framework across our security infrastructure.

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities:

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Synchrony’s central authentication and authorization solutions (e.g. SailPoint IdentityIQ and Okta).

Provide program management for the scheduling and risk treatment processes for onboarding applications to

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narratives around progression and achievements

Create and manage a master schedule for application onboarding to centralized controls, developing compelling

Transform complex identity and access management (IAM) process data into actionable insights, leveraging

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NIST, SOX, PCI, and HIPPA

Lead the development of metrics that demonstrate compliance with critical standard requirements, including

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objectives

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Extract and analyze IAM onboarding metrics across multiple central security controls
Generate and interpret operational risk metrics directly from security databases
Establish standardized metric frameworks across all IAM programs to ensure consistency and comparability

Design and execute both tactical and strategic measurement programs that align with organizational security

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across IAM initiatives

Architect and implement a comprehensive IAM metrics framework that drives data informed decision-making

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drive meaningful operational improvements

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Demonstrated ability to drive and implement large scale metrics across IAM
Self-starter with a strong sense of urgency and can-do attitude with the flexibility to change directions quickly

Build and maintain strong relationships across Information Security, IT and business units to ensure metrics

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decisions

Deliver compelling, insight-driven presentations that influence strategic identity and access management

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Qualifications/Requirements:

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Desired Characteristics:

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Facilitate cross-functional collaboration to implement metric-driven process improvements
Pioneer new approaches to security metrics that provide deeper insights into IAM program performance Create dynamic reporting frameworks that enable real-time visibility into security program health Perform other duties and/or special projects as assigned.

Bachelor’s degree or equivalent experience; technology or equivalent related field preferred, with a minimum of 4 years of experience in Information Technology OR in lieu of the Bachelor's degree, a minimum of 6 years of experience in Information Technology

Minimum of 5 years of experience in IAM, security metrics, or related analytics role Strong understanding of identity and access management principles and technologies Proven expertise with data analytics tools and database querying
Excellence in data visualization and executive presentation skills

Track record of managing complex cross functional technical programs and schedules
Experience with metrics for assessing and reporting program progress, productivity and variance analysis Strong problem solving skills and detail-oriented
Superior written and verbal communication skills with a demonstrated ability to lead others through change Excellence in stakeholder management and communication
Ability to translate complex technical concepts for diverse audiences

Experience with financial industry regulatory requirements, audit and risk management

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centralized controls

Demonstrated Identity and Access Management project leadership and scheduling of onboarding applications to

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SailPoint IdentityNow, SailPoint IdentityIQ, YubiKey, Beyond Identity and Okta

Experience with IAM authentication, multi-factor authentication (MFA) and authorization technologies such as

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NIST, FFIEC

Understanding of financial security and regulatory standards, including, but not limited to SOX IT-404, PCI, Industry-recognized security certification such as CISSP, CISM or CISA

Grade/Level: 11
The salary range for this position is 110,000.00 - 185,000.00 USD Annual and is eligible for an annual bonus based

on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.