Acquisition Offers & Capabilities - Coupon, Product Manger, Vice President

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in Coupon Offer Platforms, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

The ideal candidate understands the broader digital financial services landscape and can identify and tangibly bring to the life the evolution of the E-Coupon experience. Comprehensive understanding of product management and its specific role as the end-to-end owner is critical. Candidates should have excellent written and oral communication skills, a strong sense of purpose and urgency in delivering a successful product, technically knowledgeable to translate into business requirements, strong interpersonal skills, as well as a passion for digital financial services. This role will specifically require a deep sense of teamwork and walls-down approach in order to succeed. No egos allowed. The successful candidate will be a strategic thinker and a go-getter who organically looks at processes and problems with a sleeves rolled-up mentality to collaboratively solve them with a large village of partners around them.
 

Job responsibilities

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Serve as the Digital Product Manager for key areas within the E-Coupon space, ensuring successful end-to-end delivery
• Collaborate with a close-knit Agile Product team to maintain and manage a comprehensive backlog across lines of business
• Identify ongoing needs, gaps, and opportunities to enhance the digital customer experience and evolve product capabilities
• Lead the execution of new features through the agile software development lifecycle, including gathering requirements, writing epics/user stories, testing, launching, and managing defects
• Drive improvements in team and partner dynamics to elevate the Agile process within the Product organization
• Coordinate large initiatives across multiple teams within the Customer Acquisitions and Marketing Platform (CAMP) space and other digital teams
• Demonstrate a hands-on approach and comfort with understanding technological impacts

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area 
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Experience collaborating with cross-functional partners daily to produce excellent work prioritizing large book of work, meetings, team dynamics, and overall delivery
• Passionate and vocal, with a willingness to learn, collaborate, and work across all levels and backgrounds
• Skilled in influencing stakeholders with diverse viewpoints while maintaining productive discussions
• Structured thinker and effective communicator with excellent written and oral communication skills
• Capable of prioritizing a large workload, managing team dynamics, and ensuring overall delivery
• Proven ability to manage tight delivery timelines and remain calm under pressure; Self-motivated and committed, suitable for a start-up team environment
• Experience in financial services, retail banking, acquisition, digital products, and online/mobile platforms; Proficient in using JIRA and Confluence

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans