Software Engineer II — Observability & Platform Health Monitoring

We have an exciting and rewarding opportunity for you to grow your software engineering career in a high-impact domain. 

As a Software Engineer II at JPMorgan Chase within the Corporate Technology, Identity & Governance Organization, you will join a tight-knit, ownership-promoten team that builds the measurement and monitoring layer for one of the firm's most critical platforms. Our work spans the full spectrum; from designing dashboards and alerting systems that give leadership real-time visibility into application health, to developing AI-driven solutions that help our production support partners work smarter and faster, to diving hands-on into urgent, complex problems when the situation demands it. This role combines software engineering with meaningful analytical work: writing performant Oracle SQL, developing Python-based tooling, building Grafana visualizations, leveraging AI/ML capabilities, and integrating across enterprise identity systems via REST APIs. You will be expected to operate with autonomy, push through technical blockers independently, and take genuine ownership of your work from concept to production.

Job Responsibilities:

• Design, develop, and maintain monitoring dashboards, alerting systems, and observability solutions using Grafana, Oracle SQL, and Python that provide real-time insight into the health of the firm's identity platform.
• Write performant, production-quality SQL queries against large-scale Oracle datasets and optimize for reliability and speed.
• Develop and iterate on AI-powered tooling that enhances operational effectiveness for production support and engineering partners.
• Gather, analyze, and synthesize data from diverse sources to produce visualizations and reports that drive continuous improvement and executive decision-making.
• Proactively identify data anomalies, systemic risks, and hidden patterns; then translate those insights into engineering improvements or stakeholder recommendations.
• Act as a rapid-response resource for critical, cross-cutting technical problems, diagnosing root causes and delivering solutions under pressure.
• Participate in agile ceremonies, contribute to team knowledge bases, and foster a culture of diversity, opprtunity, inclusion, and respect.

Required Qualifications, Capabilities, and Skills:

• Formal training or certification on software engineering concepts and 2+ years applied experience 

  Hands-on experience in software development, system design, and application troubleshooting.

• Strong SQL skills, particularly with Oracle databases — ability to write, optimize, and debug complex queries against large datasets.
• Proficiency in Python for data processing, scripting, and tooling development.
• Experience consuming and integrating REST APIs in an enterprise environment.
• Solid understanding of the Software Development Life Cycle and agile methodologies including CI/CD.
• Demonstrated ability to work independently, you push through blockers, research deeply, and deliver without constant direction.
• Strong analytical mindset with the ability to reason about data quality, integrity, and completeness.

Preferred Qualifications, Capabilities, and Skills:

• Experience with Grafana or similar monitoring/visualization platforms (dashboards, alerting, datasource configuration).
• Familiarity with AI/ML concepts and practical experience applying them to operational or engineering problems.
• Exposure to Identity & Access Management concepts.
• A natural curiosity and internal drive to understand why things work, not just how 

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.