Risk and Insurance Analyst at Forward Air

The Risk and Insurance Analyst plays a key role in advancing the company’s enterprise risk management strategy by supporting the evaluation, transfer, and mitigation of risk across the organization. They gather and analyze complex data to inform underwriting submissions, renewal strategies, and insurance program decisions. They partner closely with internal departments, brokers, and carriers to ensure accurate information flow, contract compliance, and effective program administration. They help maintain the company’s insurance infrastructure—including policies, certificates, exposure data, and reporting tools—to ensure organizational protection and continuity. 

Responsibilities

• Support the administration and procurement of commercial insurance programs by collecting, validating, and analyzing exposure information for underwriting submissions.
• Maintain comprehensive insurance policy records, endorsements, and exposure data to ensure accurate historical documentation.
• Manage certificate of insurance (COI) requests by coordinating with brokers to issue compliant certificates that meet contractual requirements.
• Review customer contracts, vendor contracts, and lease agreements to confirm appropriate insurance terms and provide guidance to internal stakeholders.
• Maintain and update the property statement of values, ensuring all locations remain properly insured and all endorsements are received.
• Administer shippers’ interest programs by providing operational guidance, responding to underwriting inquiries, and generating monthly reporting for insurers.
• Develop dashboards, loss runs, and management reports that highlight key risk indicators and support strategic decision‑making.
• Collaborate with brokers, carriers, and internal departments to gather information, support audits, and resolve coverage questions or discrepancies.
• Assist in analyzing claims data and identifying trends that can inform risk mitigation strategies.
• Participate in internal process improvements to enhance accuracy, efficiency, and compliance in risk and insurance workflows.
• Support annual policy renewal activities, including data calls, exposure verification, and documentation preparation.
• Provide risk‑related insights to operations, safety, finance, and other internal teams as needed.
• All other duties as assigned to meet evolving business needs.

Qualifications

• Education: Bachelor’s degree in Business, Finance, Risk Management, or related field (or equivalent experience) from an accredited college or university required. 
• Certification/Licensure: Professional certifications such as CPCU, ARM, CRM, or AIC preferred.
• Experience: 2+ years of experience in commercial insurance or within a risk management department.
• Strong analytical skills with proficiency in Excel and data analysis tools.
• Understanding of commercial insurance lines, including auto, cargo, and workers’ compensation.
• Excellent written and verbal communication skills, with strong attention to detail.
• Experience in trucking and logistics commercial insurance preferred.
• Familiarity with FMCSA/DOT regulations is a plus.
• Demonstrated discretion and confidentiality in handling and protecting sensitive information.
• Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.), and web conferencing tools (Teams, Zoom, Webex, etc.).
• Environment: Comfort commuting to/from and working in a 100% on‑site setting (listed in this posting), with travel for related meetings/events.

Forward Air is an Equal Opportunity Employer

#LI-Onsite #LI-LA1

Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.

Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.

Ranked 3rd in Newsweeks 2022 "Americas Most Trustworthy Companies" publication