JOB DESCRIPTIONYou enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
J.P. Morgan's Merchant Acquiring business is at the forefront of innovation in digital payments, helping clients grow by providing seamless and secure payment acceptance across channels and geographies. As part of the broader J.P. Morgan Payments franchise, we serve global clients across industries and regions, and are constantly evolving to meet the changing landscape of commerce.
As a Programme Delivery Lead in EMEA Merchant Services Product, you are an integral part of the team that drives the development and delivery of key strategic product initiatives. As a core leader, you are responsible for acting as the voice of the customer and ensuring the efficient, scalable delivery of payment solutions that enhance client experience and support the firm’s strategic objectives. Utilizing your deep understanding of program and project management, you guide the successful launch of products, oversee cross-functional teams, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with internal partners to deliver high-quality solutions that exceed customer expectations.
Job responsibilities
- Drives the end-to-end delivery of payment solutions, overseeing planning, resource management, progress tracking, and execution to ensure solutions are delivered on schedule and fully aligned with product requirements.
- Collaborates with internal teams (Product, Technology, Operations, Risk & Compliance) to align priorities and ensure successful program outcomes.
- Develops detailed project plans, manages timelines, resources, budgets, and risks, and reports on key milestones to senior leadership.
- Identifies opportunities to optimize processes, enhance efficiency, and improve the solution go-to-market.
- Owns, maintains, and develops a product backlog that supports the overall strategic roadmap and value proposition.
- Builds frameworks and tracks key success metrics such as cost, feature and functionality, risk posture, and reliability.
Required qualifications, capabilities, and skills
- Proven experience or equivalent expertise in program or project management experience.
- Proven track record of delivering complex, cross-functional programs on time and within budget.
- Advanced knowledge of the product development life cycle, design, and data analytics.
- Experience with payment systems, merchant acquiring, POS technologies, in-store commerce, and digital payments.
- Excellent communication, leadership, and stakeholder management skills.
- Experience with Agile and Waterfall methodologies.
- Ability to navigate ambiguity, drive consensus, and manage competing priorities.
- Experience working with and driving global geographically spread teams.
Preferred qualifications, capabilities, and skills
- Program or project management experience in payments, fintech, or retail technology.
- Demonstrated prior experience working in a highly matrixed, complex organization.
- PMP, Scrum Master, or similar certification is a plus.
ABOUT USJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAMJ.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
hackajob is partnering with JPMorganChase to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.
