Senior Associate Director, GCIO Ops Manager

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. 

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. 

We are currently seeking an experienced professional to join our team in the role of  Senior Associate Director, GCIO Ops Manager

In this role, you will:

• Define and maintain a rolling 3 year Service line workforce plan in line with UK Technology Financial Plan and aligned to the wider GCIO & Group workforce & location strategies
• Partnering with the GCIO & GBGF Workforce pillar head and People partner teams, to cascade & execute across all Service Line resources, the 3 pillars of workforce lifecycle - Attract, Retain, Grow
• Business case development for key workforce initiatives such as contractor replacements, orchestration efficiencies and Generative AI impact on Service Line’s future state workforce
• Effective budgeting, planning and cost management processes for total spend across Service Line.Identification of and delivery against cost optimization levers 
• Accurate monthly & FY forecasting & accruals.Full recovery of all global costs.
• Detailed & clear reporting and MI including transparency of cost base for senior Service Line leadership team through accurate, consistent, and timely reporting.
• Deal Initiation - Ensure alignment of key parties to agree objectives and support the development of the Tech/Business strategy to deliver. Ensure both a vertical and horizontal view is considered through value streams and co-design structures so that services are not duplicated and that there is a cohesive strategy around our service providers and tooling – this will need to happen for not only new deals but also with the current landscape of providers. Provide 3rd party requirements to procurement. Analyse options and support the development of Business Cases. Review, plan and prioritise funding options across RTB, CTB, and other portfolios (e.g. LTO)
• Negotiation & Contracting - P&L development and business case updates. Confirm financial, workforce and recharging model. Support procurement with commercial negotiation, assessment, and deal structuring
• Service Line Portfolio Oversight & Practices - Responsible for the management and oversight of the Change Portfolio for their Service Line/s. Facilitate the definition of key milestones for all programmes and co-ordinate the setup of these programmes within Clarity. Provide detailed reports / MI to support monitoring & tracking of deliverables across the Service Line Portfolio, track milestones, ensure appropriate accountability for timely delivery, and early intervention/escalation on any challenges delivery risks. Hold delivery leads to account against execution plans, challenge and escalate where necessary, drive clear accountability and scope for delivery leads, drive consistent practices and tooling and work with GBGF & Central GCIO COO Portfolio team and Group Transformation to adopt best practice.
• Manage their Service Line CIO’s commitments across governance forums, writing papers, proactive management of actions.Analysis, stakeholder engagement and support to external parties, on behalf of / in support of their CIO.

To be successful, you will:

• Proven track record of senior executive leadership and management roles within the financial services industry, preferably within multinational banks
• Strong verbal and written communication skills – able to translate complex situations into a simple digestible message and able to tailor message according to the target audience. Able to create impactful presentations and updates for a senior audience.
• Understanding of Cybersecurity together with a broad technology and risk management experience. This includes but is not limited to cybersecurity control design and implementation, operational process and incident response and knowledge of the external environment - regulatory, political, competitor and market.Track record of with creating and leading a high-performance global team
• Key influencer of people – can demonstrate exemplary teamwork and collaboration skills with ability to gain buy in and support to driving an end state design through to execution.
• Experience of managing within a complex matrix environment.Deep financial and commercial awareness
• Demonstrable experience in managing significant financial and resource plans, organizational transformation, and project portfolio management.
• Ability to manage and mitigate operational risk effectively.Develops and maintains long term relationships with highly critical stakeholders internally and externally.
• Maintains expert knowledge of stakeholder requirements, competitor activities and market trends to influence future direction.Strong analytical and problem-solving skills, with the ability to synthesize complex information and make data-driven decisions to drive business outcomes

• You’ll achieve more when you join HSBC.

  www.hsbc.com/careers

  HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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  Issued by – HSBC Software Development India