Role Title: Business Analyst – EU Wholesale
Grade: P4
Location: Leeds/Manchester
Business Area: CAPTG Product
Reports to: Product Manager
Department Context:
Cox Automotive Europe is leading the digital transformation of the automotive industry,
empowering dealers, OEMs, and buyers with cutting-edge tools that redefine how vehicles
are managed, traded, and optimised. Our pan-European programme includes a
groundbreaking Decision Engine, an AI-driven platform that turns complex data into
actionable insights, enabling smarter decisions across inventory, pricing, and supply chains.
Join us to shape the future of automotive intelligence.
Scope of Role:
As Business Analyst for Back Office Systems, you’ll be the linchpin between business
stakeholders and technical teams, optimising Salesforce-driven processes for finance,
marketing, invoicing, and customer onboarding. You’ll translate complex operational
challenges into actionable requirements, ensuring systems like Salesforce, ERP, and
payment gateways work harmoniously to support our growing marketplace.
Within the organisation, you’ll work with multiple stakeholders across the wider international
business as well as Sales, Operations, Customer Support, Marketing, Finance, Legal, and
Senior Business Leaders.
Key Responsibilities:
1. Process Analysis & Optimisation
- Map current-state workflows (e.g., invoicing, payment reconciliation, compliance checks)
and identify inefficiencies.
- Design future-state processes leveraging Salesforce automation, third-party integrations
(e.g., Stripe, SAP), and AI-driven tools.
- Create user stories, process diagrams, and acceptance criteria for development teams.
2. Salesforce Configuration & Requirements
- Act as the SME for Salesforce back-office modules (e.g., Financial Services Cloud, CPQ,
Service Cloud).
- Collaborate with developers to configure workflows, validation rules, and reports that align
with business needs.
- Ensure GDPR/PSD2 compliance in data handling and reporting.
3. Stakeholder Collaboration
- Partner with Finance, Legal, and Operations teams to gather requirements (e.g.,
automated tax calculations, audit trails).
- Facilitate workshops to prioritise back-office improvements (e.g., reducing manual data
entry by 70%).
- Train end-users on new Salesforce features and processes.
4. Data-Driven Decision Support
- Analyse back-office metrics (e.g., invoice cycle time, payment error rates) to recommend
system optimisations.
- Build dashboards in Salesforce or Power BI to track KPIs and drive accountability.
5. Cross-System Integration
- Document requirements for integrations between Salesforce, ERP (e.g., SAP), and
payment platforms (e.g., Stripe).
- Validate data flows and troubleshoot issues during UAT.
Skills, Knowledge, and Experience:
Essential
- 5+ years as a Business Analyst or Systems Analyst, with 3+ years focused on Salesforce
in back-office functions (finance, compliance, operations).
- Expertise in process mapping tools (Visio, Lucidchart) and Agile methodologies (Scrum,
Kanban).
- Proven ability to write clear user stories, manage backlogs, and prioritise requirements.
- Technical fluency: Salesforce configuration, basic SQL, API concepts, and data
governance.
- Strong understanding of EU regulations (GDPR, PSD2, VAT).
Desired
- Salesforce Admin certification (or working toward it).
- Experience with ERP systems (SAP, Oracle) or payment gateways (Stripe, Adyen).
- Knowledge of automation tools (UiPath, Sapier) or AI-driven process optimisation.
- Fluency in German, French, or Spanish is helpful.
Information Security Statement:
You must ensure that you are aware of, understand, and comply with the Cox Automotive
Information Security Policies and supporting procedures, including the specific section on
your own personal responsibilities. You must ensure that adequate financial and people
resources are available so that you can comply with all aspects of Team Member Training
and Communication, Risk Assessment and Emergency Planning, Security, and for those
locations or departments that are within your line management responsibilities as stated with
Cox Automotive’s Information Security and other related policies. Along with those
responsibilities, you shall ensure that all information handling and computer use activities
performed in your business area are developed and managed in accordance with
Information Security policies and any changes to process are specifically referenced against
policy, business, and Enterprise Technology change management as appropriate.
Furthermore, you must ensure that all your direct reports fulfil their own personal
responsibilities and ensure compliance with all relevant Cox Automotive Information Security
and other related Policies.
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