Loyalty Executive

As our

, you’ll support the delivery and development of

and

Loyalty proposition. Reporting to the Senior Loyalty Strategy Manager, you’ll play a key role in enhancing customer engagement, retention, and lifetime value. Working closely with the wider Data, Loyalty and Insights team, this role provides an exciting opportunity to support the delivery, growth and innovation of

and

Customer Loyalty strategy.

This role will suit a commercially astute candidate who has experience of working with Loyalty platforms as well as developing partnerships and delivering successful campaigns.

As our

, you’ll have access to a wide range of benefits including:

• Hybrid working (we’re in the office 2 days per week)
• Access to a generous discretionary profit share scheme
• Annual pay reviews

• To support the Senior Loyalty Strategy Manager to shape the Loyalty strategy. 
• End-to-end execution of loyalty campaigns, promotions, and partnership offers.
• Building relationships with, and working daily with, our external partners to deliver value to our customers.  
• Maintain Loyalty activation plans, ensuring developments and campaigns are delivered on time and within budget.
• Work as one team with the wider Marketing team on activation of Loyalty activity.  
• Support relationships with internal teams as well as external agency partners.
• Take responsibility for the reporting of Loyalty activity and driving continual optimisations.  
• Work closely with Data and Insights, as well as reviewing competitor activity, to identify trends, behaviours and opportunities for improvement.
• Support Senior Loyalty Strategy Manager to monitor and manage the Loyalty budget. 

• The candidate needs to bring a positive can-do attitude to the team.
• Be proactive, organised, and efficient with great attention to detail.
• Be commercially aware and comfortable working in a fast paced environment. 
• Loyalty experience, is a strong advantage - whether that’s managing campaigns, analysing member behaviour, or helping improve customer journeys.
• Excellent relationships skills and experience of working with partners, and internal teams, on marketing campaigns is essential.

This role will suit a bright and enthusiastic person, who is able to work on their own initiative, who is passionate about the travel industry and Customer Loyalty.

Join us as we redefine travel experiences and create memories for millions of passengers. At

and

, your potential has no limits. Apply today and let your career take flight!

#LI-Hybrid