Senior Product Associate Real-time Payments

JOB DESCRIPTION

Join our Retail Payments team and help launch innovative products that shape the future of payments. As an Associate in Product Management, you’ll drive analytics, collaborate across teams, and deliver solutions that make a real impact for our clients. Be part of a dynamic environment where your strategic thinking and leadership will help deliver high-quality outcomes in complex settings.

Job Summary
As an Associate in Product Management for Retail Payments, you will lead product analytics, cross-functional execution, and client partnership for a new product launch. You will establish analytics frameworks, drive go-to-market and operational plans, ensure support readiness, and develop client migration strategies. In this role, you will collaborate with diverse teams and deliver high-quality outcomes that support seamless product adoption.

Job responsibilities

• Establish and manage product analytics frameworks to track usage, adoption, and performance, leveraging insights to inform product enhancements and operational improvements.
• Drive execution of go-to-market, analytics, and operational plans, ensuring timely delivery and high-quality outcomes across engineering, legal, risk, operations, and marketing.
• Collaborate with cross-functional teams to ensure training, documentation, and customer support processes are in place for new product launches.
• Work closely with clients to understand their needs and develop migration strategies for seamless product adoption.
• Manage risk and controls throughout the product lifecycle.
• Influence decisions and build consensus among multiple stakeholders.
• Create order out of chaos and remain calm under pressure while managing large, complex projects.

Required qualifications, capabilities, and skills

• 5+ years of experience in payments, banking, or financial services, with demonstrated experience in management, strategy, consulting, product management, product analytics, and operations.
• Strong knowledge of payment networks, rails, and market dynamics.
• Self-starter with strong communication skills and an iterative mindset.
• Proven success in collaborating and influencing decisions with multiple stakeholders.
• Experience managing risk and controls.
• Highly collaborative and capable of managing large, complex projects.

Preferred qualifications, capabilities, and skills

• Strategy consulting experience in financial services.
• Experience launching 0 to 1 products.
• Familiarity with dispute resolution, regulatory requirements, and compliance in the payments industry.
   

ABOUT US

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.