Sr. UX Specialist

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Join Our Team as a Sr. UX Specialist – Shape the Future of AI-Driven Experiences Comcast’s Frontline Experience Design Team is a collaborative, in-house design team, conceptualizing and prototyping the best ideas into accessible experiences for our employees. We transform customer service and sales through research, innovation, empathetic design, and operational efficiency. We work with Comcast customer service agents, retail store associates, and technicians to help them deliver best-in-class experiences. You will have access to best-in-class customer insights, industry experts, and opportunities to attend industry conferences—all ways to accelerate your career development and customer empathy. You will be part of a diverse design group with countless opportunities to evolve your design skillset. As a Sr. UX Specialist, you’ll serve as a Team Captain, coordinating design strategies and ensuring seamless execution of projects. Your day-to-day will involve crafting user-centered solutions, managing stakeholder relationships, and leveraging advanced tools like Figma to bring ideas to life. Beyond design, you’ll play a key role in shaping AI experiences—building tools and bots that redefine how users interact with our platforms. This is an opportunity to combine creativity, technical expertise, and curiosity to deliver solutions that make a real impact. We’re looking for someone with 5–7 years of UX experience, a strong design background, and an inquisitive mindset toward AI. If you thrive in a collaborative yet autonomous environment, embrace innovation, and want to be part of a team that values inclusivity and forward-thinking design, this role is for you. Join us in Philadelphia and help lead the charge in creating next-generation experiences for millions of customers.

Job Description

Core Responsibilities:

• Coordinates and contributes to the experience design of tools and platforms used by frontline employees, including content development, user research, user-centered design processes, project leadership, and user experience prototyping and development.  
• Assists in efforts to expand and enhance the digital delivery channels of the company, improving the user experience for accessing current and future projects, research, data, new applications, multi-media content and other types of initiatives that support the mission of the company. 
• Oversee efforts to expand and enhance the digital delivery channels of the company, improving the user experience for accessing current and future publications, outreach, research, data, special projects, speeches, education materials, multi-media content and other types of communications that support the mission of the company.
• Has a strong understanding of AI platforms and how to support their user experiences. 
• Take responsibility for the user interface: identify problems, propose solutions, recommend implementations, and execute UI solutions to improve the user experience. 
• Assess a product's positioning and role within the online organization's sites, products and services. Develops and writes interaction and functional specifications.
• Produces interactive prototypes for internal experimentation and usability testing, and tests UI in a rigorous, data-driven way. 
• Reviews competing products and recommends design solutions that differentiate the organization's products from those of competitors.
• Maintains a critical eye and an obsessive attention to detail. 
• Works with UX research to test theories to create user-centric design solutions. 
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Figma; User Experience (UX); Artificial Intelligence (AI); Collaboration; Design

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years