Senior Associate Technical Project Management

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join #TeamAmex and let’s lead the way together.

How will you make an impact in this role?

We are seeking a Technical Project Manager with a strong technology mind-set. You will lead cross-functional project and program teams and work with internal customers to establish and interpret project/program objectives into solutions. This role will collaborate closely with Product, Engineers, Architects, Leadership, and other key partners, to ensure completeness and efficiency of solutions while ensuring alignment to standards. Delivering value-based outcomes using Agile practices and processes is key to this role, equally important is the ability to understand the products and functionality in support of platforms within Technology. 

In this role you will actively drive processes and execution as part of the Merchant Data Products Delivery. Directly support and lead engineering teams’ agility by demonstrating Agile/Scrum concepts and principles to support successful business outcomes. 

Responsibilities include, but are not limited to:

• Facilitate and lead technical conversations (e.g., relating to architectural approach and system design) and documents solutions.
• Drive team/release level processes demonstrating servant leadership coupled with domain knowledge and technical acumen.
• Facilitate Sprint planning meetings and other Scrum ceremonies with delivery team.
• Ensures dependency alignment across teams.
• Execute the Program Increment (PI) objectives to support the strategy, vision, and road map
• Ensure value is achieved by the team on behalf of end users.
• Work in partnership with Product Owners and the core and extended team to build and prioritize the product backlog.
• Support product owners by ensuring backlog refinement and readiness.
• Collaborate with other Technical Project Managers (TPM) to coordinate cross-team dependencies and other teams within the organization.
• Create metrics driven insights into the delivery and execution of the team using relevant team level metrics.
• Responsible for tracking iteration progress, actively adding to design discussions, issue resolution, and removing obstacles to ensure sprint/iteration commitments are met.
• Support and encourage innovation through continuous exploration.
• Drive Agile team objectives.
• Provide visibility into gaps, issues, risks, and opportunities across Agile teams.
• Measure user story execution
• Coach teams to embrace the Technology SDLC process, Agile values, principles, and practices, and actively inspire teams to reflect and improve their delivery capacity

Minimum Qualifications:

• Bachelor’s degree in technology related subject area or equivalent experience required
• 7-10 years of experience with a consistent track record of growing responsibility
• Experience leading Agile, Scrum, or other rapid application development teams to deliver technology solutions that meet customer expectations for timeliness and quality
• Experience in clarifying objectives, dealing with ambiguity/under-defined problems, advocating for simplification, and influencing
• Excellent oral and written skills; Ability to efficiently communicate across product, technology, and business partners
• Ability to deliver complex software iteratively and with quality
• PMP certification and experience with SDLC and Agile methodologies.
• Experience using Rally delivery management platform is required
• Deep understanding of Agile at Scale or iterative development processes, including quality and testing standard practices 

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.