As an Associate, Technology Operations Engineering, you will be essential in providing enterprise services to ensure high levels of product availability for the customers and partners of American Express. Key responsibilities may include:
- Support in monitoring the performance and availability of technology systems and applications, and performs routine maintenance tasks including system updates and backups with guidance from peers & leaders
- Respond to service requests and incidents and provide technical support to end-users for hardware, software, and network-related issues
- Complete the onboarding of new domains with guidance from peers and leaders
- Complete the management and maintenance of network infrastructure with guidance from peers and leaders
- Monitor network performance and troubleshoot connectivity issues and supports the implementation of network security measures
- Maintain accurate documentation of system configurations, procedures, and troubleshooting steps, and generates reports on system performance, incidents, and resolutions
- Complete operational policies and procedures for new technologies, with guidance from peers and leaders
- Collaborate and co-create effectively with teams in product and the business to align technology initiatives with business objectives
- Implement resiliency standards, tooling, and best practices
- Review incident trends and conduct root cause analysis to implement permanent resolutions and mitigate future failures
Minimum Qualifications
- Bachelor's degree in Computer Science, Computer Engineering, and/or comparable experience. 2+ years of varied experience in software engineering or service delivery.
- Knowledge of network protocols and technologies
- Knowledge of scripting languages (e.g., PowerShell, Python) for automation tasks
- Experience in cloud administration, IT asset management and automation tools and / or Site Reliability Engineering (SRE) in a technology or financial services organization
- Experience in system administration, network configuration, and troubleshooting
- Experience in technology operations work on a wide range of applications.
- Experience in managing and troubleshooting technology infrastructure and services, including servers, networks, and cloud services
- Experience in cloud platforms such as AWS, Azure, Google Cloud
- Proficient verbal and written communication skills.
- Soft skills – analytical thinking, curiosity, continuous learning and improvement attitude
Preferred Qualifications
- Certification such as CompTIA A+, Network+, or Security+ is a plus
- Public Cloud certification is a plus
- DevOps knowledge for highly available IT infrastructure.
- Experience in designing and coding for automation and troubleshooting purposes across multiple platforms and languages such as Java, HTML5, JavaScript, and .NET
- Building live production APIs and services.
- Hands-on expertise with application design, software development and automated testing.
- Experience with relevant business domain related functions.
hackajob is partnering with American Express to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.
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