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hackajob is partnering with Aberdeen to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.
Job Title: Investment Platform Specialist (L2)
Location: Edinburgh
Department / Team: Investments Technology / Asset Management Tribe
Reports to: Application Delivery Manager
About Aberdeen and the department
At Aberdeen we empower our clients to plan, save and invest for their futures. We comprise of three businesses, Interactive Investor (ii), Investments, and Adviser, each of which focuses on meeting and adapting to our clients’ evolving needs and giving them more confidence to achieve their goals.
In Investments Technology, our Asset Management application teams support the products and processes employed by our Asset Management business. The group comprises a number of teams who are responsible for developing, maintaining and supporting the critical suite of applications and technologies.
About the Role
We are seeking an Investment Platform Specialist to join our Asset Management Technology team. This is a Level 2 technical support role focused on the Order Management System (OMS), connected applications and external venues. The team supports OMS operations across global regions (APAC, EMEA, AMRS).
You’ll work at the intersection of technology, investment products and business operations supporting the delivery and performance of investment solutions.
Key Responsibilities
· Provide Level 2 Technical support for front-office investment platforms, ensuring timely resolution of incidents and service requests.
· Deliver real-time support for the investment management system (Charles River IMS / CRIMS) and related OMS components.
· Monitor system health and performance, proactively identify issues, and implement fixes to maintain platform stability.
· Perform alert handling, log analysis, and performance tuning of the platform.
· Troubleshoot OMS connectivity issues using FIX protocol and network diagnostic tools.
· Collaborate within the Asset Management Development teams to enhance platform features or resolve technical issues.
· Work with end users to identify workflow improvements and maximize system value.
· Act as an escalation point for Level 1 support, resolving complex technical issues and liaising with vendors for defect fixes.
· Apply ITIL principles for incident, problem, and change management to ensure operational excellence.
· Design and document processes and procedures for BAU investment activities and support.
· Participate in platform upgrade projects, patch deployments, and integration testing.
· Ensure adherence to regulatory standards through system controls and audit-ready documentation.
About the Candidate
The ideal candidate will possess the following:
· Technical Support experience on Charles River or equivalent OMS/IMS platform.
· Strong customer focus and ability to recommend practical, timely solutions.
· Analytical skills and SQL/Excel proficiency.
· Ability to utilize SQL and scripting (PowerShell) for data analysis and automation of support tasks.
· Experience with FIX protocol, OMS connectivity, and desk-based dealing applications in an enterprise environment.
· Understanding of investment products (funds, ETFs, equities, fixed income, OTC).
· Experience with Windows Server environments and network troubleshooting (Telnet).
· Excellent communication for liaising with stakeholders and internal teams.
· Familiarity with support ticketing systems such as ServiceNow, JIRA, or equivalent.
· Ability to work under pressure, prioritize tasks, and meet deadlines.
· Team-oriented approach with a focus on knowledge sharing and best practices
Desirable Skills
· Understanding of Charles River Investment Management System (CRIMS)
· Understanding of Enterprise Scheduling Systems
· ITIL v4 Foundation or ITIL Service Operations
· Degree Level Education
· Powershell scripting or equivalent scripting language
Our Benefits
There's more to working life than coming home with a good salary. We have an environment where you can learn, get involved and be supported.
When you join us, your reward will be one of the best around, including 40 days annual leave, a 16% employer pension contribution, a discretionary performance-based bonus (where applicable), private healthcare and a range of flexible benefits including gym discounts, season ticket loans and access to an employee discount site amongst many others. You can read more about our benefits here.
How we create value
Our strategic drivers are the foundations from which we deliver for all our stake holders: High Impact Intelligence, Enduring Relationships, Connections without borders and Future fit. You can find out more about our values here.
Our Inclusive Culture
We are committed to exploring the possibilities of working smarter. This means we’d like to hear from you, whatever way you like to work.
We have a long-term commitment to building inclusive workplaces; we value diversity in our workforce and welcome enquiries from everyone. If you need assistance or a reasonable adjustment due to a disability, please let us know as part of your application and we will assist. You can find out more about our inclusive culture here.
hackajob is partnering with Aberdeen to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.