Senior Product Associate – Teller Modernization

JOB DESCRIPTION

Job Profile:

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.

As a Senior Product Associate in Branch Operations – Teller Mainframe Modernization, you leverage your product development expertise to drive the transition of legacy systems to modern cloud-based solutions. You utilize user research and customer feedback to guide innovation and enhance existing products. Collaborating with cross-functional teams, you play a key role in shaping product strategy and ensuring successful modernization initiatives.

Job responsibilities

• Partner with Product and Technical Managers to identify opportunities aligned with customer and system needs, leveraging user research, architecture design, and discovery.
• Assess and plan for upstream and downstream impacts of new product features on the overall product experience.
• Support user research, journey mapping, and market analysis to inform the strategic product roadmap and identify valuable product features.
• Analyze, track, and evaluate product metrics, ensuring alignment with time, cost, and quality targets throughout the product development lifecycle.
• Writes the requirements, epics, and user stories to support product development

Required qualifications, capabilities, and skills

• 3+ years of experience (or equivalent expertise) in product management
• Proficient understanding of the product development lifecycle
• Experience with product lifecycle activities, including discovery and requirements definition
• Working knowledge of data analytics and data literacy
• Proven ability to lead mainframe-to-cloud migration programs
• Intermediate experience in Banking Operations
• Strong analytical and strategic problem-solving skills
• Intermediate to advanced proficiency with JIRA and Confluence, including dashboard creation and data analysis

Preferred qualifications, capabilities, and skills

• Developed knowledge of the product development life cycle
• Experience working with multi-level management and complex organizations globally
• Full understanding of software development lifecycle best practices

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.