Business Systems Lead

ABOUT THE ROLE

Goodlord’s mission is to provide the best renting experience in the world and we’re on the hunt for a Business Systems Lead, reporting directly to the CTO, to help us achieve this.

The Business Systems team plays a crucial role in supporting the workflow of internal teams by administering, automating, and optimising the tools they use, such as Salesforce, Hubspot, etc. As Business Systems Lead, you will be responsible for ensuring the success of the Business Systems team, balancing hands-on technical work (40%) with leadership and management duties (60%). You will play a critical role in aligning the team’s objectives with the company’s broader goals, and will help drive improvements in internal systems that ultimately enhance our service and operational efficiency.

No two days are ever the same at Goodlord so what you’ll be up to will vary. The pace we move at also means priorities will change and you’ll need to be comfortable with this (we’ll support you!). But these are the things that will be core to your role and will keep you busy. 

The day to day stuff:

• Lead and manage a team of 4-5 Business Systems Analysts, balancing technical delivery with team development.

• Lead the execution of both small-scale tasks (e.g., user management, troubleshooting) and large-scale projects (e.g., building a customer portal).

• Ensure smooth functioning of business systems workflows across multiple departments.

• Drive continuous improvement within the Business Systems team, focusing on process enhancement and operational efficiency.

• Collaborate closely with stakeholders across the company to align systems strategies with business objectives.

• Actively support the recruitment, training, and development of team members to build a high-performance culture.

ABOUT YOU

You should apply if you: 

• Are comfortable with both technical problem-solving and leadership responsibilities.

• Have a proven track record of successfully leading and mentoring high-performing teams.

• Have deep experience with at least one major CRM platform (e.g., Salesforce, HubSpot, Zendesk), with a strong understanding of sales and marketing funnel implementation.

• Can demonstrate proficiency in workflow automation tools (e.g., Zapier, Make/Integromat, Power Automate) and experience designing complex information flows across business systems.

• Can effectively partner with stakeholders across Sales, Marketing, and other departments to understand their needs and implement appropriate solutions.

It would also be great if: 

• Any working familiarity with scripting languages (e.g., Python, Javascript, Apex) will be highly advantageous although not required.

• You have experience with data analysis and visualization tools (e.g. Tableau).

• You have experience with Agile methodologies and project management tools (e.g. Jira).

ABOUT US

We started Goodlord because we wanted to make renting simple and transparent for everyone involved: the agent, landlord and tenant. We knew Generation Rent would lead to more tenants, with higher digital expectations and we were confident we could provide a solution.

And we did. Like all startups it’s been a bit of a roller coaster journey, but we’re now stronger than ever, with around 3000 letting agents using the platform, exciting &  varied product lines and 350 Goodlordians across the group supporting the mission!

Our purpose - building the best rental experience in the world - is clear to everyone, and so too is the fact that people are central to achieving that mission; we have worked hard to make Goodlord great so we’re proud to have been ranked 10th in the UK's Best Workplaces™ 2022 - Large category.

Not only that but the following too:-

• Great Place to Work certified - 2024

• Great place to Work top 30 for Development 2024

• Great place to work top 50 for Well being 2024

• Verified by Flexa as a Flexified employer - 2023/2024

• Deloitte Technology Fast 50  - 2023

• Excellence in Wellbeing for our dedication to goodlordian’s wellbeing 2023/2024

• 10th Great Place to Work in the UK large-sized businesses 2022

• 23rd Wellbeing Great Place to Work in UK Large- sized businesses 2022

• 18th best workplace for Women in UK large-sized businesses 2022

• 13th best workplaces for Tech in UK large-sized businesses 2022

Our values guide our decisions, the way we work, our culture and the people we ask to join the team. We work hard, have fun and support each other. We’re not afraid to make mistakes (we’d never learn if we didn’t) and we’re always looking to challenge ourselves. Our style is collaboration based on honesty, friendship and respect. 

It’s an exciting time here at Goodlord. If you’re inspired by what we’re doing, are up for a challenge and share our values, we’d love to hear from you.

WHY YOU’LL LOVE BEING A GOODLORDIAN:

Aside from the role, the people, our culture and our mission, we have some other things that make Goodlord a pretty awesome place to be. Here’s a few favourites amongst Goodlordians (check out our careers page for more info).

• 🚀 Grow with Goodlord: your development is important to us. Have a goal in mind? Share it with us and you can use your £1000 annual development fund to support it. We guarantee you’ll learn loads and develop both personally and professionally at Goodlord too!

• 💕 Your well-being matters: bi-weekly coaching with Sanctus to provide Goodlordians with a safe place to talk and support your mental health

• 🌴 25 days holiday (plus UK Bank holidays) plus 1 day per full holiday year up to 32 days: We believe regular breaks are essential for well-being and we encourage (some may say expect!) all Goodlordians to take full advantage of their annual leave entitlement

• 🤗 Supporting your family: we offer Goodlordians of all genders a generous 3 months of fully-paid time off to look after their new arrivals

• 🤩 Our team: we’re an energetic, sociable, and talented bunch who are super passionate about what we do and determined to make a difference. We’re all in it together, we learn from each other, we’re genuine and we don’t have time for politics

Goodlord wants applicants from all backgrounds and walks of life, we are an equal opportunity employer committed to creating an inclusive environment. 

In fact one of our core values is Bring our whole selves to work which is really important to us. If there is anything you need to participate fully in the interview process we'd like to hear about that too, please just include it in your application. Come and join us!

** Please note, as we are regulated by the Financial Conduct Authority, all Goodlordians are required to pass a thorough referencing check via Experian before joining the team. We will only ask for references at the point of making an offer **

Regrettably we are not able to provide sponsorship for this role