Experience Design, Vice President

Lead strategic design initiatives in Home Lending, blending business needs, user insights, and AI to enhance customer experiences.

Shape the future of user experience with strategic design initiatives that blend business needs and user insights. Join us to drive innovation in customer-facing experiences by leveraging advanced AI capabilities in Marketing and Customer Engagement.

As an Experience Design Vice President in Home Lending, you will play a pivotal role in shaping the user experience across our products and services. You will lead strategic design initiatives that blend business needs, user insights, and advanced AI to enhance customer-facing experiences. Leverage your deep knowledge of design and research practices to develop innovative solutions aligned with business requirements and user needs. Collaborate with cross-functional teams, mentor junior designers, and advocate for the user’s perspective to senior stakeholders.

Job Responsibilities

• Develop and execute design/research strategies for complex projects, ensuring alignment with business objectives and user needs across multiple product areas.
• Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives.
• Role-model the adoption of inclusive design practices and accessibility guidelines, mentoring junior designers and fostering a culture of diversity and inclusion.
• Collaborate with cross-functional teams to integrate user experience design into product development processes for seamless, customer-centric solutions.
• Analyze market trends, gather feedback from user research, and leverage data insights to inform design decisions and optimize user experiences.
• Present work and articulate experience-shaping decisions to senior stakeholders, advocating for the user’s perspective.
• Apply AI capabilities to enhance experiences, drive efficiency, reduce task time, and return feature insights.

Required Qualifications, Capabilities, and Skills

• 5+ years of experience or equivalent expertise in user experience design or similar roles, with a focus on customer-facing digital products.
• Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes.
• Experience in inclusive design and accessibility guidelines, incorporating diverse perspectives into design solutions.
• Strong understanding of Design/UX-specific AI technologies and techniques (e.g., Figma AI, Prompt Engineering, Knowledge Base development).
• Proven ability to develop experiences that meet or exceed initial proposals, including transformational innovation strategies and 'north star' representations.
• Advanced technical literacy, including understanding client-side technologies, APIs, microservices, and their impact on user experience.

Preferred Qualifications, Capabilities, and Skills

• Design leadership or managerial experience.
• Experience designing and implementing AI-driven user experiences, including personalization, predictive design, and automation.
• Conversational AI design experience (e.g., chatbots, virtual assistants, IVRs), including knowledge of NLU, LLMs, and conversational flows.
• Experience shipping digital products or launch-ready prototypes.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans