Client Service Analyst - Merchant Services L2 Tech Support

Are you ready to make a real difference for our customers? Join JPMorgan Chase & Co. as a Client Service Analyst, where you'll balance your focus on business results with offering options and finding solutions to help our customers. If you're a proactive communicator with a passion for customer service, this is the opportunity for you!

Job Summary:

As a Client Service Analyst within our Commercial & Investment Bank (CIB) Line of Business, you will be responsible for balancing business results with offering options and finding solutions to help our customers. You will communicate effectively in a metrics-driven environment, navigate multiple technologies while staying engaged with customers, and demonstrate resiliency and adaptability in a fast-paced setting. You will possess a strong customer focus, take ownership of each interaction, and document account activities thoroughly. You will approach problems logically, make quick and effective decisions, prioritize work efficiently, and abide by all regulatory and department practices. You will work independently and in a team environment, exercising critical thinking and independent judgment.

Job Responsibilities:

• Communicate comfortably with customers in a metrics-driven environment.
• Navigate multiple technologies while staying engaged with customers.
• Demonstrate resiliency and adaptability in a fast-paced environment.
• Possess strong customer focus and have detailed conversations with customers.
• Take ownership of each customer interaction, treating customers with respect and empathy.
• Document customer account activities thoroughly and concisely.
• Demonstrate personal excellence, including punctuality, integrity, and accountability.
• Approach problems logically and with good judgment to ensure appropriate customer outcomes.

• Make appropriate decisions on behalf of customers quickly and effectively.

• Abide by all applicable regulatory and department practices and procedures.

• Work independently and in a team environment.

Required Qualifications, Capabilities, and Skills:

• High School diploma/GED required.
• Must be willing to work in an environment utilizing both phone and email communications with both Merchants and internal clients.
• Minimum of one year of customer interaction.
• Merchant Services Level 2 Tech call center experience required.

Preferred Qualifications, Capabilities, and Skills:

• Proficiency with basic computer functions, including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred.
• Proficient and confident in handling advanced technical concepts.
• Customer support experience strongly preferred, either by phone or face-to-face.

Work Schedule:

Work schedules will vary. Candidates must be willing to work schedules during our operating hours, which include evenings and weekends. Specific information will be provided by the Recruiter. This position requires attendance at scheduled training, which may not coincide with your regular hours.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.

Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.