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CGI Federal is seeking a Lead Business Analyst to help lead the Department of Health and Human Services (HHS), Centers for Medicare and Medicaid Services (CMS) Next Generation Desktop platform initiative. The Business Analyst Lead is responsible for gathering, managing, and prioritizing the collection, documentation, analysis, reporting, communication, and strategy of all system requirements, integrations and NGD CRM development work.
The Centers for Medicare & Medicaid Services (CMS) provides healthcare services to approximately 79 million individuals through Medicare and Medicaid. CMS is dedicated to delivering high-quality healthcare at a reasonable cost and disseminating essential information regarding benefits, health promotion, and choices. The Next Generation Desktop platform (NGD) is a vital system designed to offer a unified interface for Customer Service Representatives (CSRs) to effectively address the needs of beneficiaries and marketplace consumers.
**This position is located in our Fairfax, VA or Baltimore, MD office; however, a hybrid working model is acceptable. You will be required to go into a CGI Federal office two days a week**
• Documenting requirements, writing user stories with acceptance criteria to provide clear guidance to development teams.
• Analyzing gathered requirements to ensure they are clear, complete, and aligned with business objectives.
• Supporting testing activities, reviewing test cases, and verifying that the implemented solution meets the desired outcomes.
• Facilitate communication and collaboration between different stakeholders to ensure a shared understanding of requirements, addressing questions or concerns.
• Identifying opportunities for system enhancements, analyzing existing processes, identifying bottlenecks or inefficiencies, and proposing solutions to streamline workflows and increase productivity.
• 8+ years in business analysis, with at least 3 years in Medicare call center environments.
• Strong understanding of Medicare policies, claims processing, and customer service operations.
• Proficiency elaborating and writing User Stories.
• Proficiency in SQL, Excel, Power BI, and data visualization tools.
• Experience with Lean Six Sigma, Agile methodologies, and workflow automation.
• Familiarity with IVR systems, CRM platforms, and cloud-based contact center solutions.
Desired qualifications/non-essential skills required:
• Experience with Federal Government, Center for Medicare and Medicaid (CMS) and Healthcare sectors.
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $78,400.00 - $154,300.00.
CGI Federal's benefits are offered to eligible professionals on their first day of employment to include:
• Competitive compensation
• Comprehensive insurance options
• Matching contributions through the 401(k) plan and the share purchase plan
• Paid time off for vacation, holidays, and sick time
• Paid parental leave
• Learning opportunities and tuition assistance
• Wellness and Well-being programs
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Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.
hackajob is partnering with CGI to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.