Compliance Professional (Secure Platforms)

Working out of our Ipswitch, Adastral Park site.

Security Clearance (SC) is required for this role—either currently held or with SC eligibility confirmed prior to the start date. 

Why this job matters

BT Business is at the forefront of delivering large-scale, multi-year contracts to government departments. Our Secure Engineering team, Digital, is responsible for the development, connectivity, and maintenance of multiple Service Management Platforms, recovering revenue of over £400m per annum.

As a Compliance Professional, you will play a pivotal role in ensuring comprehensive governance of our secure platforms. Your efforts will maintain the health of these platforms while meeting all necessary security accreditations in line with contract-specific and internal BT policies. Collaborating closely with cross-functional teams, including IT, development, and business stakeholders, you will ensure that security remains our top priority in delivering exceptional service to our customers.

What you'll be doing

• Policy Development and Implementation: Develop and implement ITIL policies to ensure effective IT service management and governance.
• Compliance and Risk Management: Ensure compliance with regulatory requirements and manage risks associated with IT services and processes.
• Data Analysis: Gather and analyze data to forecast workload and staffing needs.
• Performance Monitoring and Reporting: Monitor and report on the performance of IT services and governance frameworks.
• Continuous Improvement: Identify opportunities for continuous improvement in IT service management and governance practices.
• Stakeholder Engagement: Engage with stakeholders, including senior management, IT teams, and business units, to ensure alignment of IT services with business objectives.
• Training and Awareness: Provide training and awareness programs to ensure adherence to ITIL policies.
• Audit and Review: Conduct regular audits and reviews of ITIL processes and governance frameworks to ensure compliance and identify areas for improvement.

Skills and Experience You'll Need to Succeed

• Experience: Proven expertise in capacity planning and management, BCM governance, and ISO27001 compliance.
• Certifications: Demonstrated experience with ITIL best practices for IT service management.
• Technical Skills: Proficiency with tools and platforms such as VMware vSphere, AWS, and other cloud services. Advanced user of Microsoft Excel with a track record in analyzing data to forecast capacity needs and trends.
• Soft Skills: Exceptional communication skills, with experience in presenting capacity reports and collaborating with stakeholders. Adept at working with various departments and external partners to ensure capacity aligns with business needs.
• Adaptability: Willingness to learn and work across multiple teams in large organisations.
• Preferred Qualifications: Security clearance, ISO27001 2022 knowledge, ITIL principles, basic technical IT acumen, and knowledge of licence management.