Application Support Analyst

About KX:

KX is a global leader in real-time data analytics, delivering high-performance solutions across industries such as finance, manufacturing, and IoT. Our Application Support team ensures the stability, performance, and efficiency of mission-critical applications for enterprise clients.

Role Overview:

We are looking for Application Support Analysts at various experience levels, from mid-level professionals to senior specialists. As part of the support team, you will play a key role in troubleshooting, maintaining, and optimizing KX’s real-time data analytics applications. You’ll collaborate with enterprise customers, internal engineering teams, and infrastructure specialists to resolve complex technical issues and enhance system performance.

Key Responsibilities:

· Provide technical support for KX applications, ensuring high availability and performance.

· Diagnose and troubleshoot software, infrastructure, and database-related issues.

· Monitor system health, logs, and performance metrics to identify potential problems.

· Work with development teams to escalate and resolve critical software defects.

· Assist in application deployments, upgrades, and configuration changes.

· Document troubleshooting steps, solutions, and best practices.

· Develop automation scripts and tools to improve support efficiency (for senior-level candidates).

· Mentor junior analysts and contribute to team knowledge-sharing initiatives (for senior-level candidates).

· On-call and weekend work will be required to support critical incidents, system maintenance, or client needs outside regular business hours.

Required Skills & Experience:

We welcome applications from candidates with varying levels of experience. Depending on your background, your role will be scoped accordingly.

For Mid-Level Candidates:

· 2+ years of experience in application support, IT operations, or technical support.

· Good troubleshooting skills in Linux/Unix environments.

· Experience with databases (SQL, kdb+/q, or time-series databases).

· Strong communication and problem-solving skills.

For Senior Candidates:

· 5+ years of experience in a similar role, supporting high-performance applications.

· Expertise in Linux/Unix system administration, distributed systems, and networking.

· Strong experience in SQL, kdb+/q, or other time-series databases.

· Hands-on knowledge of performance tuning, automation (Python, Shell, etc.), and monitoring tools.

· Ability to lead incident resolution, perform root cause analysis, and mentor junior team members.

Preferred Qualifications (for all levels):

· Experience in financial trading systems, IoT applications, or real-time analytics.

· Familiarity with observability tools (Splunk, Prometheus, Grafana, ELK stack).

· Experience with cloud platforms, DevOps practices, and CI/CD pipelines.

· ITIL certification or experience working in an ITIL-based support environment.

Why Join KX?

· Work with cutting-edge real-time analytics technology.

· Competitive salary, benefits, and professional development opportunities.

· A dynamic and collaborative team environment.

· Opportunities for career progression, with roles suited to different levels of experience.