BPaaS Sales Executive

At NTT DATA, you have endless opportunities to think big, act bold and take ownership. As a $30+ billion business and technology services, AI and digital infrastructure leader, we co-innovate solutions with clients and partners globally for business and societal impact. Serving 75% of the Fortune Global 100, with experts in over 70 countries, we encourage experimentation and recognize great work. Proudly a Global Top Employer, NTT DATA is part of NTT Group, which invests over $3 billion annually in R&D. Make this the place where you belong, learn, and build your network. Make this the place where you grow.

Position Summary

We are seeking experienced and historically successful Business Process Outsourcing and Business Process as a Service Specialty Sellers for our Agentic AI Customer Service business. Successful candidates will be domain subject matter experts in one or more industries, with a proven history of originating relationships and closing large, complex BPO and BPaaS deals. These senior-level sales professionals will create a market of buyer relationships with decision makers at or proximal to the C-level and will position AI-first BPO/ BPaaS transformative service solutions that enable their businesses to achieve their Board-Level, and Executive-Level strategic outcome goals.

Key Responsibilities

• Market-maker who originates deals proactively. Successful candidates will be adept and have a history of creating demand in the market and establishing relationships with decision making buyers of the service.
• Subject Matter Expert (i.e., understands and can articulate the core value chain processes and their associated challenges and opportunities for transformation) in one or more of the following industries; Banking & Financial Services, Fintech, Insurance (P&C, L&A), Manufacturing/ Retail/ Consumer, Travel & Hospitality, Hi-tech, Energy & Utilities, Telecom, Healthcare (Payor, Provider) & Life Sciences.
• Utilize a consultative approach to understand the unique challenges, dynamics, constraints and goals of the prospective organization and the key stakeholders and be able to develop a customized transformative BPO/ BPaaS proposition, leveraging AI and technology automation that considers these factors, as well as the competitive landscape to create win/win deals.
• Lead the end-to-end sales cycle, (collaborating with solution architects, pricing teams, legal, operations, among others) to structure competitive multi-million-dollar ACV (annual contract value) BPO deals, from initial prospect engagement through contract negotiation and closure.
• Develop and execute a strategic go-to-market plan to create market awareness and demand in collaboration with Managing Director, Business Unit Leaders, business unit salespeople and client executives, industry teams, and alliance partners, advisor and analyst relations, and marketing.
• Build strong executive-level relationships with prospective decision makers and stakeholder influencers, including COOs, CIOs, CFOs, and Heads of Operations.
• Stay current on industry and AI/ technology trends, competitive positioning, and emerging technologies relevant to BPO and digital operations.
• Serve as a thought leader in the market and contribute to brand elevation via participation in industry forums, panels, and client advisory boards.

Required Qualifications

• 15+ years of experience in BPO / Business Process Services sales with a deep understanding of transformative outsourcing models.
• Demonstrated success having sold large, complex, global BPO deals (>$20M TCV).
• Industry experience selling Transformative Customer Experience/ Customer Service and Industry Specific Core value chain deals.
• Strong financial acumen and ability to structure complex deal constructs.
• Exceptional executive presence, communication, and relationship-building skills.
• Experience working within or selling to Fortune 1000 clients.

Preferred Attributes

• Ability to bridge business value with enabling technologies such as AI (agentic & generative), analytics, core industry specific administrative platforms, and automation.
• Entrepreneurial mindset with the ability to navigate matrixed environments and influence cross-functional teams.
• History of exceeding sales targets and contributing to revenue growth.

We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.

You can find more information about NTT DATA UK & Ireland here: https://uk.nttdata.com/

We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a proud Disability Confident Committed Employer - we are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.