Senior product Associate - Card Authorizations

JOB DESCRIPTION
Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.
As a Senior Product Associate in Card Authorizations team, you will play a multifaceted role in driving end-to-end execution for the product's vision and prioritized roadmap agenda while architecting business solutions and analyzing business requirements that align with strategic objectives. You will partner with product, technology, and business stakeholders to ensure timely delivery of roadmap items and the integration of business architecture principles.
 Job responsibilities

• Collaborate with the Product Manager to identify new product opportunities through user research and discovery.
• Architect business solutions that align with strategic objectives and integrate product development with business goals.
• Conduct detailed business analysis to identify and document requirements, processes, and solutions.
• Build strong relationships with Product, Technology, Data, and Business partners, and communicate effectively with engineering leads and technical directors.
• Maintain deep knowledge of product vision, strategy, roadmap, and technical and operational aspects.
• Develop and maintain business architecture and capability models that reflect product strategies and goals.
• Work closely with IT teams to ensure technology solutions align with business needs and capabilities.
• Facilitate workshops and meetings to gather requirements, drive consensus, and analyze business needs.
• Monitor industry trends and best practices to keep the organization competitive.
• Enforce Jira standards, monitor Jira hygiene, and track both IT and non-IT work.
• Support the Agility Lead in driving continuous improvement, managing dependencies, and ensuring effective release management and communication.

Required qualifications, capabilities, and skills

• Proven experience as a Business Architect, Business Analyst, or in a similar role, with 3+ years of experience or equivalent expertise in product management or a relevant domain area.
• Strong understanding of business processes, systems, and technology, with experience in banking and payments domain.
• Excellent analytical and problem-solving skills, with the ability to conduct detailed business analysis and communicate effectively with stakeholders at all levels.
• Ability to create and maintain relationships with a wide range of stakeholders throughout the firm.
• Experience with business modeling tools, methodologies, and business analysis techniques.
• Strong project management skills and the ability to manage multiple projects simultaneously.
• BS/BA degree or equivalent experience, with expert knowledge in all business processes across an entire line of business, as well as expertise in other lines of business and technology disciplines.
• Strong understanding of firmwide risk and controls, and global and line of business project and program management standards and methods.
• Experience working with high-performing teams in complex program execution, with a strong understanding of Waterfall and Agile methods.
• Open to change, with the ability to quickly learn new processes and adapt in a fast-paced environment.
• Self-starter with strong initiative, and ability to manage multiple projects simultaneously.

ABOUT US

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.