Description
The Contingent Workforce Program Manager serves as the internal owner and governance lead of the company’s contingent workforce strategy. This role partners closely with the Managed Service Provider (MSP) to ensure quality delivery while focusing on internal governance, stakeholder alignment, contractual management, compliance oversight, and strategic expansion of the contingent workforce program.
Responsibilities
1. Program Ownership, Governance & Compliance
- Serve as the internal program owner, ensuring alignment with enterprise strategy and compliance requirements.
- Establish and maintain governance policies, processes, worker classification rules, and documentation standards.
- Partner with Legal, HR, Procurement, and Finance to ensure all practices meet internal and regulatory requirements.
- Drive continuous improvement and maintain a scalable, compliant program framework.
2. Contractual & Commercial Management
- Own and manage all contractual agreements related to the contingent workforce program, including MSP contracts, supplier MSAs, rate cards, and SOW templates.
- Lead negotiations, renewals, amendments, pricing discussions, and contractual performance expectations.
- Ensure MSP and suppliers adhere to all contractual obligations, KPIs, and compliance standards.
3. Internal Stakeholder Partnership
- Act as the primary internal point of contact for business units regarding contingent workforce strategy, policies, and escalations.
- Advise leaders on sourcing channels, workforce planning, rate structures, and best practices.
- Communicate program updates, policy changes, and labor marketplace insights.
- Resolve escalations impacting hiring, compliance, or supplier delivery.
4. MSP Management & Strategic Alignment
- Oversee MSP performance against SLAs, KPIs, compliance expectations, and operational outcomes.
- Lead governance meetings, QBRs, and performance reviews.
- Provide strategic direction to the MSP based on internal priorities.
- Ensure MSP accountability while supporting their ability to execute efficiently.
5. Supplier Strategy & Ecosystem Optimization
- Guide long-term supplier strategy and performance through MSP insights.
- Evaluate supplier scorecards and lead optimization initiatives.
- Ensure suppliers deliver high-quality talent, competitive pricing, compliance, and a positive worker experience.
- Support supplier tiers, capability mapping, and selection frameworks.
6. Program Expansion & Value Realization
- Lead initiatives to expand program adoption and visibility across business units.
- Identify opportunities to consolidate spend, expand coverage, and optimize sourcing channels.
- Partner with MSP to bring new worker categories, roles, and suppliers into structured management.
7. Data, Insight & Reporting Governance
- Review and validate reporting on spend, quality, cycle times, performance, and compliance.
- Translate data into strategic recommendations.
- Present insights to executive leadership.
Qualifications
Skills & Experience
- Experience in contingent workforce strategy, vendor governance, procurement, or MSP program oversight.
- Strong understanding of MSP models, VMS platforms, and the staffing ecosystem.
- Excellent contract management and negotiation skills.
- Strong communication and influencing skills.
- Analytical mindset with ability to drive strategy from data.
- Background in Procurement, HR, Legal, Vendor Management, or Talent Acquisition preferred.
Success Measures
- Effective governance of MSP and supplier contracts.
- Improved stakeholder satisfaction.
- Increased program adoption.
- Enhanced compliance, visibility, and risk mitigation.
- Demonstrated commercial value in cost, efficiency, and program maturity.
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