Legal & Regulatory Change Coordination - Associate II

Embark on a rewarding and challenging career as a Business Analysis Associate II with our dynamic team. You'll have the opportunity to make a significant impact by supporting process improvements, key initiatives and expanding your creative skills in a supportive and collaborative environment. Join us and contribute to our mission while advancing your career.

Join a team that helps Consumer and Community Banking (CCB) Operations stay ahead of evolving legal and regulatory requirements. If you bring a continuous improvement mindset and enjoy turning complex requirements into clear execution, this role offers broad exposure and impact.

As a Legal and Regulatory Change Coordinator Associate II within Consumer and Community Banking Operations, you will coordinate legal and regulatory change management across CCB Operations. You will work with Legal, functional Subject Matter Experts (SMEs), and cross-functional partners to evaluate changes from new or updated laws and regulations and support implementation and sustainment. You will maintain high-quality legal obligation mapping and help ensure timely adoption across approximately 20 Operations functions. You will contribute to process improvements and best-practice adoption.

• Partner with functional SMEs, Legal, Compliance, and Operations leaders to evaluate regulatory and legal changes and implement required updates across CCB processes and controls.
• Manage sustainment to keep legal obligation-to-procedure mappings current through BAU changes in a dynamic legal/regulatory environment.
• Monitor business assessments and end-to-end implementation of legal changes, ensuring scope, ownership, and timelines are clear and tracked.
• Drive consistency and quality of intake, evaluation, and change implementation processes across ~20 Operations functions, including standard templates, workflows, and controls.
• Track and report SLAs, throughput/volumes, performance metrics, issues, and risks to leadership; escalate blockers and propose remediation plans.
• Onboard, coach, and support new functional SMEs across Operations, including training on process, tooling, documentation standards, and quality expectations.
• Identify, influence, and partner to deliver process improvements that streamline intake, accelerate assessment, enhance traceability, and strengthen control evidence.

• Strong understanding of regulatory change lifecycle (intake, impact assessment, implementation, validation/sustainment) and linkage of legal obligations to procedures and controls.
• Experience coordinating across multiple functions with differing priorities; proven ability to standardize processes and drive consistency at scale.
• Proficiency with workflow and governance tools (e.g., GRC platforms, inventory/obligation repositories, Jira/ServiceNow, SharePoint/Confluence); strong Excel/PowerPoint skills.
• Excellent communication, stakeholder management, and facilitation skills; comfortable presenting status, risks, and decisions to senior stakeholders.
• Analytical, detail-oriented, and organized; able to manage metrics, SLAs, and deadlines across a high-volume change portfolio.

• Bachelor’s degree or equivalent experience; advanced degree (e.g., JD, MBA) 
• 3+ years in regulatory change management, compliance, risk management, legal operations, or operations change within financial services; CCB/retail bank experience
   

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.