Product Delivery Manager, Adobe and Customer Journey Analytics

JOB DESCRIPTION
 Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation. As a Product Delivery Manager in Adobe Analytics (AA) and Adobe Customer Journey Analytics (ACJA), you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way. 
 Job responsibilities

• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
• Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners 
• Deliver live and virtual training sessions, workshops, and skill labs to build analytics capabilities for analysts and product owners
• Advise Data & Analytics, Product, and Marketing teams on actionable measurement strategies; design and implement cross-journey analytics solutions that drive business outcomes
• Manage AA-to-CJA migrations, including mapping, validation, and user support. Demonstrate proficiency with Adobe Analytics, Adobe Customer Journey Analytics, Snowflake, AWS Athena, and related data platforms and tools
• Understand and support Chase CCB tagging frameworks and their integration with AA and ACJA. Evaluate, troubleshoot, and resolve tracking and data issues; collaborate with data engineering and collection teams to ensure data accuracy and consistency across environments
• Serve as the voice of stakeholders, resolve data issues, collaborate cross-functionally, and maintain analytics Solution Design Requirements (SDR) to track enhancements and updates across tools and platforms
• Create and deliver classes and learning programs to enable the business to leverage data tools and platforms for business optimization. Promote ongoing learning through continuing education and office hours
• Mentor new and experienced analysts on analytics best practices, data storytelling, and presentation skills for strategic engagements
• Demonstrate strong interpersonal and communication skills to work effectively across teams, present complex analytics concepts clearly, and foster a culture of data-driven decision making

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
• Demonstrated ability to execute operational management and change readiness activities
• Strong understanding of delivery and a proven track record of implementing continuous improvement processes
• Experience in product or platform-wide release management, in addition to deployment processes and strategies 
• Deep expertise in Adobe Analytics (AA) and Adobe Customer Journey Analytics (ACJA)
• Strong understanding of data visualization tools (AA Analysis Workspace, ACJA, Tableau); Experience with SQL and database solutions (e.g., AWS Athena S3, Snowflake)
• Ability to conduct audits, troubleshoot tracking issues, and ensure data quality
• Strong interpersonal and stakeholder management skills; collaborative across business and technical teams
• Skilled in other Microsoft tools, including Excel, Word, Teams, and OneNote, including in graphics and presentation tools (e.g., PowerPoint, Figma)
• Exceptional facilitation, storytelling, and presentation skills; comfortable training groups of all sizes
• Proven ability to simplify complex concepts into compelling learning experiences; Experience building enablement programs, certifications, and playbooks

Preferred qualifications, capabilities, and skills

• Proficient knowledge of the product development life cycle, design, and data analytics
• Experience working in a in a solution consulting, technical training, or enablement role, preferably with experience in financial services data and regulatory environments
• Experience managing large-scale platform migrations and user enablement initiatives
• Bachelor’s Degree in Computer Science, Data Science, or equivalent experience. AA and ACJA certification(s) or equivalent experience

  ABOUT US

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.