Senior Analyst – Service Delivery

Job Title: Senior Analyst – Service Delivery

Location: Central London

Employment Type: Permanent

Salary: Competitive

Please note this role will be based on site in our Central London Office, 5 days per week.

About DXC Technology

DXC Technology is a global leader in IT services, helping businesses modernize and transform through technology-driven solutions. Our expertise spans cloud computing, cybersecurity, analytics, and automation, enabling organizations to operate more efficiently while maintaining security and compliance. With a focus on innovation, DXC partners with leading enterprises across industries to drive digital transformation and improve service delivery.

Job Description Summary

We are looking for a Senior Analyst III – Service Delivery to join our team. This role is critical in designing, deploying, managing, and maintaining infrastructure services and end-user technologies. The ideal candidate will have a foundational understanding of IT infrastructure and service delivery, with a focus on providing excellent technical support and maintaining operational efficiency.

Key Responsibilities

• Provide technical support for infrastructure services, troubleshooting and resolving issues.
• Participate in infrastructure deployment and migration projects, supporting implementation activities.
• Monitor and maintain the availability, performance, and security of IT infrastructure.
• Work closely with internal teams and stakeholders to understand and meet business infrastructure needs.
• Assist in the creation and maintenance of documentation, including incident logs, system records, and process guidelines.
• Ensure adherence to industry best practices and DXC Technology standards in infrastructure service delivery.
• Continuously develop technical skills and stay updated with emerging IT trends and technologies.

Basic Qualifications

• Bachelor’s degree in a relevant field or equivalent professional experience.
• Experience in IT infrastructure, with at least 1 year in a similar role.
• Hands-on experience in infrastructure technology analysis, support, and troubleshooting.
• Strong data analysis and problem-solving skills, with the ability to assess technical issues and suggest solutions.
• A strong desire to learn and grow in a technical role within a fast-paced IT environment.

Preferred Qualifications

• An advanced degree in a relevant field is a plus.
• Relevant IT certifications such as:
• CompTIA A+ (for foundational IT support skills)
• AWS Certified Cloud Practitioner (for cloud computing knowledge)
• Microsoft 365 Certified: Fundamentals (for end-user service delivery expertise)
• Experience working with IT Service Management (ITSM) tools and familiarity with incident management processes.

Why Join DXC Technology?

• Work with a global team of industry-leading professionals in IT service delivery.
• Gain exposure to cutting-edge technologies and innovative solutions in cloud computing, security, and automation.
• Opportunities for career growth, learning, and professional development.
• Competitive salary, benefits, and a flexible work environment.

If you are passionate about technology and eager to build a career in IT service delivery, we encourage you to apply and join DXC Technology’s mission to drive digital transformation worldwide.