Senior Infrastructure Engineer I

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

American Express has embarked on an exciting Cloud, Big Data and Mobile transformation driven by an energetic new team of high performers. This group is nimble and creative with the power to shape our technology and product roadmap. If you have the talent and desire to deliver innovative payment products and services at a rapid pace, serving our customers seamlessly across physical, digital, mobile, and social media, join our transformation team. You will contribute to a rock star start-up engineering team which will deliver the next generation auto-scaled, Highly Available, hybrid cloud enterprise application platform (Iaas/PaaS) for the mission critical American Express Delivery Transformation initiative.

The platform will deliver a framework to support multiple programming languages i.e Java, Node.js, Python, Ruby/Rails, Scala and Fuse for enterprise and consumer mobile & web application developers. You will create innovative tools and capabilities to enable continuous delivery - building, provisioning, and administering multi-tenant, scale-out applications throughout the life cycle, from development, test and into production. You will be challenged with identifying innovative ideas and proofs of concept to deliver against the existing and future needs of our customers. As a Senior Engineer, your primary responsibilities will be to maintain a robust, efficient, effective, 24x7 service operation for the Private Cloud environment and its tools. We are a start-up, we will wear many hats, work fast and smart, and adapt and iterate quickly. You will work closely with your US and India leaders and peers to deliver a “Follow the Sun” capability that is best in class in Quality and Capability at a cost-effective price point.

Responsibilities Include: 

• This is an individual contributor role to manage Operations for Public, Private and Hybrid cloud footprint at in highly hydrogenous environment.
• You are expected to work on Jira story/bug, ITSM incident, change and problem tickets to support the IaaS/ PaaS infrastructure and expected to adhere the shift pattern (Full night shifts are not expected).
• Focuses on the internal Customer and their applications. Ensures high availability of all environments and the achievement of all Service Level Agreements (SLAs) and Operating Level Agreements (OLAs)
• All ITIL / ITSM processes including Incident, Problem, Change, Release, Asset, Configuration and Service Level Management
• Partners with Cloud engineering teams and technical product managers to support a continuously evolving platform
• Uses technical acumen to provide alternatives, ask probing questions and support the team in technical issue resolution
• Coordinates communications, escalates, and facilitates resolution of risks, issues, and changes tied to the Infrastructure and Operations

Minimum Qualifications:

• Overall  10+ years of industry experience with 4-5 Years of relevant experience
• 3+ years of experience working with public cloud services (preferably AWS or GCP) and a proven track record of building complex infrastructure
• 3+ years of Strong hands-on deployment and troubleshooting expertise experience working with private cloud ( OpenShift, Kubernetes, Docker)
• Demonstrated professional expertise in a large Fortune 100 company running an IT Production Operation at scale including Infrastructure (Servers, Network, Storage, Security) and Applications (Distributed, Middleware, Databases across all tiers)
• Ability to work with Infrastructures and Platforms including IaaS, PaaS, Cloud technologies and tools for Continuous Delivery (CD) 
• In depth understanding of Linux functionalities/ features as well as good experience of Linux system engineering.
• Good understanding of web technologies (http, headers, authentication, ssl, routers, load balancing, etc.)
• At least medium level expertise in one of following:
• Python/ shell scripting
• Golang and Rest API

Desirable experience 

• Splunk
• ELK
• Node.js
• Java, JBoss, WAS
• Ansible
• Puppet
• Cloud management and administration
• Continuous delivery experience/DevOps/Agile
• Other skills
• Proven diagnostic, troubleshooting, and service restoration skills.
• Excellent interpersonal skills, customer service skills, and English communication skills with difficult customers in outage situations.
• Metrics management 
• Outstanding written and verbal communication skills Bachelor's degree in computer science, Computer Engineering, or equivalent work experience

Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities