Renewals Analyst

The Renewal Analyst will be responsible for managing and executing renewal transactions across One Advanced global customer base. This role plays a critical part in securing recurring revenue, supporting customer success, and contributing to our long-term customer relationships. The Renewal Specialist will collaborate closely with Sales, Customer Success, Legal, and Finance to ensure timely and accurate renewals.

• Manage the end-of-the-end renewal process for a portfolio of existing customers, ensuring timely and accurate renewals.
• Understanding of Multi-year agreements and interpretation of the of the terms and conditions relating to renewals.
• Ensure compliance with pricing guidelines, contractual obligations, and approval policies.
• Proactively identify and flag renewal risks or delays to the Team manager.
• Forecast renewal bookings and maintain accurate renewal data in Salesforce and internal reports.
• Understanding of complete Lead to Billing process.
• Collaborate with internal teams (Legal, Finance, Operations and Sales) to resolve issues and remove barriers to closing renewals.
• Support continuous process improvements and system enhancements related to the renewals lifecycle.
• Performing termination and reductions based on SLAs in-line with the internal policies.

#LI-MP1

• Minimum 4 years of experience in SaaS renewals, sales operations or customer success.
• Strong understanding of recurring revenue models, subscription licensing, and quoting tools (CPQ, Salesforce, etc.).
• Excellent communication with the ability to influence customer decision-making
• Detail-oriented and organized; able to manage multiple accounts and deadlines simultaneously.
• Data analysis of the report – Renewals in backlogs, current and in future.
• Proficient in Microsoft Excel and experience with CRM/ERP systems such as Salesforce and NetSuite.
• Proactive, eager learner able to thrive in a fast-paced environment.
• Bachelor’s degree in business, Finance, or work experience.

• Wellbeing focused – Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral. 
• Annual Leave – 20 days of annual leave, plus public holidays 
• Employee Assistance Programme – Free advice, support, and confidential counselling available 24/7.
• Personal Growth - Regardless of where you are at in your career, we’re committed to enabling your growth personally and professionally
  • Development Programmes – From Future Managers to Leadership Training, our development programmes help you get where you need to go
  • Online Learning Platform: SkillsHub! - Learning at your fingertips, anytime from anywhere. You can access our online library with relevant content for your career growth. 
• Life Insurance - 3x annual salary 
• Personal Accident Insurance - providing cover in the event of serious injury/illness.
• Performance Bonus – Our Group-wide bonus scheme enables you to reap the rewards of your success

Who We Are

OneAdvanced is one of the UK's largest providers of business software and services serving 20,000+ global customers with an annual turnover of £330M+. We manage 1.5 million 111 calls per month, support over 2 million Further Education learners across the UK, handle over 10 million wills, and so much more. Our mission is to power the world of work and, as you can see, our software underpins some of the UK's most critical sectors.

We invest in our brilliant people. They are at the heart of our success as we strive to be a diverse, inclusive and engaging place to work that not only powers the world of work, but empowers the growth, ambitions and talent of our people.