Product Manager, Vice President

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in Co-Branded Card, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities:
•    Develops a product strategy and product vision that delivers value to customers
•    Contributes to discovery efforts to uncover customer solutions and integrate them into the product roadmap
•    Maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
•    Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
•   Work closely with cross-functional teams in a matrix organization, including engineering, design, data, marketing, sales, and customer support, to deliver high-quality products and solutions to customers. 
•    Drive the product development lifecycle based on Cobrand product roadmap, from ideation to launch, ensuring timely delivery and adherence to quality standards, working directly with engineering teams and adjacent product teams. 
•   Define and track key performance indicators (KPIs) to measure product success and drive continuous improvement.
•  Ensure the Card platform complies with regulatory requirements and industry standards for security and data protection. 
 
Required qualifications, capabilities, and skills:
•    5+ years of experience or equivalent expertise in product management or a relevant domain area
•    Advanced knowledge of the product development life cycle, design, and data analytics
•    Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
•    Bachelor’s degree in Computer Science, or a equivalent engineering field. 
•   Passion for understanding customer needs and delivering exceptional user experiences.
•   Demonstrated prior experience working in a highly matrixed, complex organization
•   Exceptional communication and interpersonal skills, with the ability to articulate complex concepts to both technical and non-technical stakeholders. Ability to influence and partner / collaborate to drive cross-functional teams without authority. Prior work experience in API definitions and design with a good understanding of modern software stack and database

Preferred qualifications, capabilities, and skills:
•   Applying design thinking (client journey, UX / UI, moments of truth) and comfortable explaining target state customer experiences to stakeholders and technology teams through wireframes and mockups. knowledge a plus 
•   Proven ability to lead cross functional teams and manage multiple projects simultaneously. 
•   Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities. Proven ability to manage multiple initiatives simultaneously with clear structure and clarity.
•   Excellent analytical and problem-solving skills, with the ability to make data-driven decisions. Ability to analyze opportunities & problems, recommend solutions, and communicate effectively & confidently (both verbal and written) 

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.