Sr Assoc-Delivery Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Member of Data Center Infrastructure (DCI) organization, reporting to a Manager or Director. Works closely with DCI teams, Customers and Partners to ensure quality standards and well architected delivery solutions.

Key Responsibilities

• Functions as a central point of contact for particular platforms/service capabilities in Data Center Infrastructure.

• Leads the planning, execution, and delivery of complex technology projects, ensuring alignment with project goals and objectives
• Develops and manages comprehensive project plans, including timelines, milestones, and resource allocation
• Provides recommendations in solution design discussions on complex APIs and/or application integrations
• Iterates on existing solutions to provide cost-conscious solutions over time
• Fosters strong relationships with internal customers, project teams, and other partners to ensure clear communication and alignment
• Facilitates regular meetings and status updates to keep all parties informed of project progress and any potential issues
• Applies industry-standard project management methodologies to ensure efficient and effective project delivery
• Monitors project scope, budget, and timelines to ensure projects are delivered within agreed parameters, proactively identifying and addressing any deviations from the project plan, implementing corrective actions as needed
• Ensures that all project deliverables meet or exceed quality standards and expectations, conducting regular quality reviews and implementing necessary improvements to maintain high standards throughout the project
• Identifies potential risks and develops mitigation strategies to minimize their impact on project delivery, monitoring and reporting on risk status, ensuring timely resolution of any issues that arise
• Analyzes, scrubs, and supports data migration from current sources to future systems/platforms.
• Supports software testing when engineering teams deliver new features and fixes.

• Undertakes quality assessments by performing/supporting quality rating activities on key changes and ensures resolution of defects.

  Implements Change Requests that arises during project implementation phase

• Provides regular updates to project leadership and stakeholders on project status, risks, and issues, and conducting Pre-Program Increment (PI) planning meetings by preparing materials and documenting outcomes
• Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives
• Crafts and enhances documentation of standardized procedures, workflow, architecture, design, deployments, and other components of a project.
• Analyzes and manages reporting, using software to generate metrics, data discovery applications, dashboards, and scorecards, validating and/or modeling data so reporting is reflective of actuals.

Minimum Qualifications

• Minimum of 5+ years of demonstrated experience in a Tier III/IV data center service delivery environment  supporting and partnering with teams who work with IT service delivery as well as electrical / plant operations. 

• Core knowledge of critical space, facilities operations, and IT Service delivery in mission critical data center physical environments 

• Experience with infrastructure planning / implementation, critical asset life cycle management, IT Service Management, event response, audit/compliance, and other core business processes critical to a data center environment.

• Demonstrated talent supporting implementations and/or use of infrastructure systems and platforms such as DCIM, Mission Critical IT platforms and integrations with building management systems.

• Advanced Microsoft Office Suite skills.

• Bachelor’s Degree in relevant field or equivalent experience.

  Preferred Qualifications

• Solid grasp of the core functions that span a Data Center Infrastructure Service Delivery organization

• Relevant certifications and/or experience with Agile/SAFe/Lean methodologies, ITIL, SDLC or DCIM

• Experience with Application Programming Interface (APIs), RESTful services, and middleware platforms

• Ability to successfully communicate with proficiency across streams and channels of business units and infrastructure teams at all levels.

• Sets and maintains high standards for self and others modeling outcomes driven behaviors.

• Demonstrable ability to influence toward core outcomes without direct responsibility/authority

• Knows when to advance decisions to Leadership and when to make on-the-spot decisions.

• Demonstrable time management skill and ability to progress work in parallel

• Does not shy away from challenging goals and persists until commitments are met.

• Acts on own initiative without being prompted.

• Experience working with culturally diverse and/or geographically distributed teams

Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.