Business Analyst - Access Management

Embark on a rewarding and challenging career as a Business Analyst with our dynamic team. You'll have the opportunity to help drive process automation, data management, and workflow optimization across the organization. Join us and contribute to our mission while advancing your career.

As a Business Analyst within JPMorganChase, you will play a pivotal role in partnering with business and technology stakeholders to deliver practical, scalable solutions using Alteryx, SQL, Power Apps, Power Automate, SharePoint, and Enterprise Service Desk (ESD) capabilities. You’ll contribute across the delivery lifecycle from understanding requirements and designing solutions, to building, testing, deploying, and supporting tools that improve operational efficiency and enable business outcomes

• Build and enhance data workflows using Alteryx and SQL to support reporting, analytics, and operational processes.
• Develop low-code applications and automations using Power Apps and Power Automate, integrating with data sources and enterprise platforms as needed.
• Support SharePoint solutions including site enhancements, document management workflows, permissions, lists/libraries, and collaboration enablement.
• Enable ESD (Enterprise Service Desk) improvements by developing tools, automations, and lightweight scripts to enhance ticket intake, routing, tracking, and resolution efficiency.
• Participate in requirements gathering, solution design, testing, UAT support, deployment, and post-release support, ensuring alignment to control, risk, and compliance expectations.
• Provide production support and troubleshooting, and maintain clear technical documentation, runbooks, and best practices to ensure solution stability and continuity.
• Collaborate across teams, communicate progress effectively, and contribute to continuous improvement through learning and feedback.

• Hands-on experience (academic, internship, or professional) with Alteryx for data preparation, blending, and workflow development.
• Strong foundational SQL skills (queries, joins, aggregations, data validation, and troubleshooting).
• Experience building solutions with Power Apps and Power Automate
• Familiarity with SharePoint for site creation, content management, and integration
• Exposure to service desk / ESD processes and an interest in automation for operational efficiency.

• Strong problem-solving, attention to detail, and ability to communicate clearly with technical and non-technical stakeholders.

• Experience with data quality checks, monitoring, and workflow optimization
• Ability to use AI-assisted tools to accelerate analysis, documentation, and solution development (within approved firm standards).
• Strong collaboration skills and the ability to manage priorities across multiple requests in a fast-paced environment.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.