Network Engineer

Job Details

Job title

Network Engineering Professional

Reports to (job)

Network Engineering Manager

Business Unit

Mobile Operations

Team

Corporate Solutions

Location

Bristol

Job

Dimensions

Supports Corporate DataVPN & IoT

infrastructure and services.

Hours

Full time

Direct

Reports

Number of Direct Reports 0

Career Level

E

Why BT?

We’ve always been an organisation with purpose; to use the power of communications to make a better world.

You can trace this back to our beginning as pioneers of the world’s first telecommunications company. At our

heart we’re a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers - those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed.

Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport.

Today in this fast changing, always on, digital world our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before. So if you have the drive, optimism and resilience to help propel us forward we’ll offer unrivalled personal development, a wealth of opportunities to learn,

experience new things and pursue new careers. If that’s you and what you’re looking for, we’d love you to be part

of our future.

Why Business Unit/Function

The purpose of Mobile Operations function is to design, operate and deliver market leading Mobile networks. The success of the function is based upon customer centric KPIs and proactive fault resolution, monitoring & resolution processes.

Why this job matters

·        The purpose of Service Platform function is to design, operate and deliver market leading Mobile networks. The success of the function is based upon customer centric KPIs and proactive fault resolution, monitoring & resolution processes.

·        The Mobile Operations teams support and manage system and service performance of services for Mobile Voice and Data services for all mobile brands.

·        This person will work as part of the Corporate Solutions team and related platform support and the platforms and services used to host them, within the operational and test bed arena.

·        Be part of improvement initiatives to the Mobile Network Corporate Solutions team and will identify and drive through to completion service improvement initiatives, by influencing both internally and externally.

·        The Corporate Solutions team is accountable for the delivery of complex business products and services into the network and ensuring the best customer experience for all  DataVPN & IoT specific services.

·        Team members partake in incident, change & problem management as well as project related work. Members also participate in a 24x7x365 emergency callout rota.

What I’ll be doing – your accountabilities

Skills required for the job

·        Work as part of the team in accountability for the technical quality of the end to end DataVPN & IoT portfolio, ensuring systems deliver to the required level of service, to protect key business revenue streams.

·        Development of corporate solution designs to meet a complex mix of customer requirements and present the design & solution to customer forums.

·        Preparation and participation in key technical review events during the products life-cycle.

·        Work as part of the team on technical stakeholder engagement with clients, peers, 3rd party delivery partners and vendors as required.

·        Apply diligence & awareness in relation to potential infrastructure risks and vulnerabilities, paying particular attention to capacity and resilience.

·        Support and implement the strategy in respect of DataVPN, deploying new systems, configuration changes, managing upgrades and maintenance, whilst maintaining a high level of service availability, operational efficiency and quality.

·        Will be required to take part in departmental on-call rota as operational requirements dictate and in-line with company non-standard hours policy.

·        Ensure that individual and team skills and behaviours are developed in line with business and operational requirements.

·       Have a desire to learn & understand mobile data architecture, protocols, principles and services.

·       Basic understanding of the OSI and TCP/IP models.

·       An understanding of one or more networking protocols and technologies (IPsec, HSRP, BGP, OSPF, IPv6, BFD, QoS, MPLS, VLAN).

·       Basic understanding of 2G/4G/5G mobile technologies.

·       Have an appetite to present information clearly with impact to both technical and non-technical audiences.

·       Strong communication and diplomacy skills are required in order to guide, influence and convince others.

·       A strong aptitude and a creative approach to delivering high quality services to our corporate customer base in order to ensure that they can leverage the maximum capability from our services.

Connected leaders behaviours

Experience you would be expected to

have

·       Solution Focused Achiever

·       Bold Decision Maker

·       Customer Champion

·       Experience in a 24x7 real time, service support environment.

Key decisions