Digital Workplace Solution Lead

At NTT DATA, you have endless opportunities to think big, act bold and take ownership. As a $30+ billion business and technology services, AI and digital infrastructure leader, we co-innovate solutions with clients and partners globally for business and societal impact. Serving 75% of the Fortune Global 100, with experts in over 70 countries, we encourage experimentation and recognize great work. Proudly a Global Top Employer, NTT DATA is part of NTT Group, which invests over $3 billion annually in R&D. Make this the place where you belong, learn, and build your network. Make this the place where you grow.

Solution Design & Delivery

• Support and contribute to the digital workplace framework and standards across the practice
• Design and deliver solution architectures for digital workplace engagements, including M365, endpoint, and collaboration platforms
• Contribute to innovation initiatives incorporating automation and emerging technologies
• Apply and maintain technical best practices, patterns, and reference architectures within engagements
• Support delivery practice development and contribute to service portfolio improvements

Presales & Commercial Excellence

• Support presales activities for digital workplace managed services opportunities
• Contribute to technical aspects of bids and proposals, including solution positioning and documentation
• Develop compelling technical proposals, architectures, and business cases
• Conduct client workshops, discovery sessions, and technical presentations
• Support commercial teams with sizing, resource/effort estimation, and risk assessment
• Build and maintain strong client relationships at a senior technical level

Technical Governance & Delivery Assurance

• Support governance activities for managed services accounts across M365, Google Workspace, and collaboration platforms
• Adhere to and help apply technical standards, security policies, and operational procedures
• Conduct architecture reviews and quality assurance for client solutions
• Ensure alignment with industry frameworks (ITIL, TOGAF, security standards)
• Support resolution of technical escalations and complex solution challenges

Technology Domain Expertise

• Microsoft 365/Power Platform: Solid working knowledge of security, compliance, and integration approaches
• Google Workspace: Platform design, migration strategies, and optimisation
• Collaboration Tools: Teams, Slack, Zoom, and emerging collaboration technologies
• ITSM Integration: ServiceNow, Jira Service Management, and workflow automation
• Automation & AI: Power Platform, Google AppSheet, AI-driven workplace solutions, copilots, and intelligent automation

Team Contribution & Development

• Share knowledge and provide technical guidance to colleagues and junior team members
• Build technical competency through training, certification programs, and knowledge sharing
• Actively participate in communities of practice and technical guilds
• Support recruitment processes and technical assessments for the digital workplace practice
• Foster a culture of innovation, continuous improvement, and technical excellence

Vendor & Ecosystem Management

• Maintain working relationships with Microsoft, Google, and key technology vendors
• Leverage partner programs and early access opportunities
• Stay current with product roadmaps and industry trends
• Support NTT Data’s engagement in vendor meetings and partner events

Technical Contribution

• Contribute to internal knowledge bases, case studies, and technical documentation
• Support client events and internal technical sessions where appropriate
• Engage with professional communities and stay current with industry developments
• Contribute to proof-of-concept initiatives and internal innovation activities

• In Depth IT and digital workplace technologies
• Experience in a solution design, architect, or senior technical role
• Proven track record in presales and managed services environments
• Strong working knowledge of M365 and/or Google Workspace platforms
• Strong understanding of ITSM platforms and integration patterns
• Familiarity with governance frameworks such as ITIL and an appreciation of technical standards
• Excellent stakeholder management and communication skills

Highly Desirable

• Relevant certifications (Microsoft 365 Associate or above, Google Workspace, TOGAF, ITIL Foundation)
• Experience with AI/ML implementations in workplace scenarios
• Experience contributing to digital transformation programmes or workplace migration projects
• Experience working in collaborative team environments with cross-functional stakeholders

We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.

You can find more information about NTT DATA UK & Ireland here: https://uk.nttdata.com/

We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a proud Disability Confident Committed Employer - we are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.

The Digital Workplace Solution Lead is a senior technical role responsible for designing and delivering digital workplace solutions across managed services and client engagements. This role combines strong technical knowledge with the ability to support presales activities, contribute to technical governance, and drive continuous improvement, while working collaboratively within a wider architecture and delivery team.

The role requires travel in the UK and occasionally Europe for client meetings and presentations. Typically 10-20 percent of the time.