Lead Coordinator, Lien Services

Description

We are seeking a Lead Coordinator for our Lien Services Team. The Lead Coordinator on the Lien Services team is responsible for management of their assigned coordinator team.  Additionally, the Lead Coordinator is responsible for ensuring all coordinator work is completed timely, accurately and efficiently.  The Lead Coordinator will report to the Senior Director, Lien Services. The Lead Coordinator role may be client facing and is responsible for successful communication, timely responses and providing overall excellent customer service. The Lead Coordinator is also responsible for timely communicating to Lien Services management updates on all direct reports, queue/work status, and any issues or production blockers.  If you thrive in a fast-paced environment that emphasizes individual accountability with the support of a team structure, come join us! 

Responsibilities

About the Day to Day Responsibilities of the Role

• Personnel management of assigned coordinator team, including performance management, PTO/time approval, and participating in team interviews as needed
• Queue management of all assigned coordinator work 

Qualifications

About You and How You Can Excel in This Role

• 2-3 years’ experience in MSP compliance 
• Associate’s or bachelor’s degree preferred
• Detail oriented, organized, and quality focused 
• Advanced customer service and communication skills, both verbal and written
• Excellent technical skills and working knowledge of Microsoft Office 
• Able to work independently, self-directed, highly motivated 
• Desire to work in a fast-paced, professional environment 
• Flexible and adaptable