Salary: £31,500 - £45,000
Location: Bristol, London, Manchester or Swansea with hybrid-working policy
About Made Tech
Our aim at Made Tech is to use human-centred technology to improve our society. We
believe putting people at the heart of designing, building and delivering public services
leads to better outcomes for everyone.
We are building a community of designers, researchers and product professionals to
support the public sector's growing demand for a user-centred, design and product led
approach to how services are delivered.
About the role
As a Delivery Manager, you will work on a small or mature agile team. At this level, you
may work alongside a more senior delivery manager on a larger team, shadowing and
providing support, or working to deliver an element yourself under guidance and
mentorship. You will work under general direction and attempt to solve problems with
your delivery team, but will seek out and accept guidance where necessary.
Delivery Managers support delivery teams to meet their full potential. This will include
facilitating scrum ceremonies and monitoring project budget, supporting team admin
and managing project risk. You may work with a Lead or Principal Delivery Manager to
manage stakeholder relationships, ensure successful delivery outcomes and lead external
workshops. As Delivery Manager, you will identify and manage project dependencies, risk
and issues collectively with the team.
Definition of success
Success as a Delivery Manager is predominantly measured by effectively contributing to a
team, to support them in delivering successful outcomes for our clients. It is also assessed
based on personal development and learning, as you move towards autonomy and being
solely accountable for a delivery.
Main responsibilities
Delivery Managers are responsible for delivering the above outcomes by collaborating
with other members of their delivery team.
● Ensure delivery success with support, managing scope, budget and quality
● Feed into the status of quality and risk reported to Heads of Delivery on a weekly basis
● Support the Delivery Team by facilitating ceremonies, doing administrative tasks and unblocking dependencies
● Work with the team to identify and manage risks, issues and dependencies, escalating where necessary
● Review and approve timesheets, invoices and Kimble Forecasts, ensuring accuracy at all stages
● Ensure regular feedback (constructive and/or appreciative) is shared with all individuals working on your projects
● Regularly gather and act on feedback about personal development
● Define and work towards a learning and development plan to ensure you are able to autonomously manage a project as quickly as possible
● Ensure your clients are motivated to bring repeat business and recommend our services to others
● Identify opportunities for Made Tech to deliver value for the client beyond the current project
● Build relationships with stakeholders within your project, and engage with other experts in the organisation for example at the client Community of Practice
● Share successes and failures with the Delivery Community to support the evolution of ways of working, techniques, and technologies across Made Tech
● Contribute to developing a thriving community of practice and shared identity
Essential Skills
Don’t worry - we don’t expect you to tick all of these when you join, we will work together
to define learning and development objectives that help you meet these competencies
on your way to promotion.
● Articulate project commercial fundamentals (Statements of Work, Purchase Orders, Gross Profit Margin, Forecasting, Burndown)
● Describe how they are supporting commercial activities within their delivery
● Be able to demonstrate that the team is on track to meet the deliverables defined in the SOW
● Demonstrate prioritisation and time management
● Demonstrate working with a team to perform risk management activities including identification, assessment, mitigation, assessment and reporting to key stakeholders, with support as required
● Demonstrate activities to ensure that delivery teams have appropriate practices in place to define and meet required quality levels, with support as required
● Articulate approach to managing budget and burndown within the project, being able show how this is being managed
● Articulate the benefits and use cases of a variety of delivery approaches, methods and tools - for example Kanban, Scrum, and Waterfall
● Understand why it’s necessary to collaborate with capability experts (e.g. Lead Engineer / Lead Designer) to ensure deliveries adhere to best practices such as Security, DevOps, User Centred Design and Data Ethics
● Be able to explain the purpose of the GDS phase you are currently working on (Discovery/Alpha/Beta/Live), and where applicable, what to expect in the next phase
● Demonstrate knowledge of where to find and how to use the GDS service standard
● Be able to explain the Roles and Responsibilities of all of the roles on the team you are working on
● Demonstrate experience of running ceremonies and facilitating meetings - with post meeting feedback
● Demonstrate experience of presenting information to stakeholders using reports or presentations
● Demonstrate with feedback from seniors, peers, juniors and client stakeholders
● Demonstrate moving towards taking ownership for the success of the delivery, through feedback from your Delivery Lead
● Demonstrate positive response to feedback with course correction
● Demonstrate providing regular feedback for team members
At this point, we hope you're feeling excited about Made Tech and the job opportunity. Get
in touch with our talent team if you’d like an informal chat about the role and your
suitability before applying. We are hiring for this role directly, so will not respond to any
CVs sent via external recruitment agencies.
SC Eligibility
An increasing number of our customers are specifying a minimum of SC (security check)
clearance in order to work on their projects. As a result, we're looking for all successful
candidates for this role to have eligibility.
Eligibility for SC requires 5 years' UK residency and 5 year' employment history (or back to
full-time education). Please note that if at any point during the interview process it is
apparent that you may not be eligible for SC, we won't be able to progress your
application and we will contact you to let you know why.
Support in applying
If you need this job description in another format, or other support in applying, please
email talent@madetech.com.
We believe we can use tech to make public services better. We also believe this can
happen best when our own team represents the society that actually uses the services we
work on. We’re collectively continuing to grow a culture that is happy, healthy, safe and
inspiring for people of all backgrounds and experiences, so we encourage people from
underrepresented groups to apply for roles with us.
When you apply, we’ll put you in touch with a member of our talent team who can help
with any needs or adjustments we may need to make to help with your application. We’ve
put together this blog as a resource to share more about reasonable adjustments and
some examples of what this could include. We also welcome any feedback on how we can
improve the experience for future candidates.
Life at Made Tech
We’re committed to building a happy, inclusive and diverse workforce. You can get a
sense of what it’s like working here from our blog, where we talk about mental health,
communities of practice and neurodiversity as well as our client work and best practice.
Like many organisations, we use Slack to chat to each other. The Slack groups that have
formed give an idea of the diversity within Made Tech. If you’d like to speak to someone
from one of these groups about their experience as an employee, please let one of the
Made Tech Talent Team know.
The groups are:
● antiracist-activists
● disability
