Private Bank – Product Manager – Vice President

JOB DESCRIPTION

If you are a strategic thinker who is passionate about product development and shaping product strategy, J.P. Morgan is the place for you! Shape the future of Private Banking as a Product Manager at JP Morgan – drive strategy, innovation, and product excellence by blending client needs with business vision to deliver innovative and impactful solutions.

As a Product Manager within the Private Bank Client Service Group at JP Morgan, you will be responsible for the strategic direction and vision for a product, product line, and/or product portfolio. This role focuses on aligning client needs with the organization’s strategic objectives to design and deliver valuable, viable products and solutions within a product operating model.

You will synthesize feedback from users and clients, maintain product health analytics, and oversee product governance. Your responsibilities will include researching product capabilities and industry trends and identifying areas of opportunity to create a consistent and cohesive client experience for payments processing. By integrating insights from clients and the industry, you will drive our payments strategy and roadmap, ensuring our solutions remain differentiated and best-in-class.

Job responsibilities

• Aggregate and analyze product feedback from clients and users to identify key themes, opportunities, and areas for improvement.
• Map end to end user journeys and process flows across various payment channels to understand product capabilities and identify areas for improvement and consistency.
• Synthesize insights from feedback and market research to support product roadmap development and scalable solutions 
• Act as a strategic partner to product managers and cross-functional partners, communicating on behalf of the team and representing the voice of the client.
• Develop and maintain product health analytics, tracking KPIs, client satisfaction, and customer experience metrics.
• Systematically capture and coordinate product feedback, new requests, and initiatives, and maintain robust product governance.

Required qualifications, capabilities, and skills

• 5+ years of experience in payments product management, strategy, business management, or related roles
• Completion of a 4 year college degree
• Proven track record of synthesizing complex feedback and driving actionable insights for product strategy
• Strong analytical skills and experience developing product health metrics 
• Excellent communication skills (both verbal and written) to all levels of management
• Experience working in agile/scrum teams (including JIRA proficiency)
• Proven ability to drive cross-functional initiatives and manage competing priorities

Preferred qualifications, capabilities, and skills

• Financial Services experience strongly preferred; Private Banking or payments product experience preferred
• Comfortable using AI and analytics to support research and strategy development
• Collaborative and able to build strong relationships across the organization; results-oriented with strong attention to detail and self-motivation
• Demonstrate solid organizational and project management skills, including strong follow-through and the ability to manage and prioritize multiple projects, deadlines, and workstreams
• Help solve pressing issues through thoughtful, strategic, and pragmatic execution

ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM
J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.​