Senior Manager - Talent & Learning Design

Description

Heathrow is creating a brand-new Talent & Learning function from the ground up and we need an experienced creative design senior leader to shape bold, modern talent and learning extraordinary experiences across our four propositions: Talent, Induction & Leadership, Future Skills and Core & Professional Skills. 

This isn’t BAU. We’re transforming from traditional programmes into always-on learning products, a suite of digital, blended, and in-person experiences that serve every colleague at every level. Think consumer-grade design. Think products and performance resources, not courses.  

We have an exciting three-year strategy, by 2028, we’re aiming for personalised journeys, a full LXP, AI-enhanced content and an offer that builds skills at the point of need.  You will help define the tech requirements to make this a reality. 

Responsibilities

• Being the creative engine for our team, setting the bar for bold, modern learning design. 
• Own design quality standards, digital content production, portfolio management and digital platforms. 
• Oversee the workstack, shared resources and suppliers and product launch delivery. 
• Partner our four proposition teams to build joined up talent and learning experiences. 
• Lead a hybrid portfolio and design team to ensure all products feel unmistakably ‘Heathrow Academy’ 

Qualifications

• A creative leader who has the ambition and skillset to lead the delivery of extraordinary experiences. 
• Senior L&D experience and strong design-thinking expertise (5Di, Human Centred Design) 
• Digitally fluent with authoring and digital production tools, adobe suite, storyline, evolve, video production tools and understands great accessible digital content  
• Skilled portfolio manager, with experience prioritising a central workstack backlog, and leading agile cross-functional design teams. 
• Excellent collaborator with strong stakeholder and supplier management. 
• An innovator who fosters creativity, rapid design and feedback, and boundary-pushing ideas.