Technical Customer Support Analyst I

?? Entry-Level Technical SaaS Support Agent Location: Stafford - HybridBusiness Area: Codeweavers – Customer Care ?? Kick-Start Your Tech Career With Codeweavers Are you passionate about helping people? Curious about technology? Looking for a hands-on role where you can learn, grow, and make a real impact from day one? If so, this could be the perfect opportunity for you. At Codeweavers, we empower automotive brands, retailers, and lenders with digital solutions that make buying and financing vehicles simple and seamless. As our business continues to grow, we’re looking for an Entry-Level Technical Support Agent to join our friendly Customer Care team and help deliver outstanding service to our users. This is the ideal role for someone early in their career who wants to develop technical knowledge, build confidence, and gain exposure to a fast-paced tech environment. ?? What You’ll Be Doing As the first point of contact for our customers, you’ll play a key role in keeping everything running smoothly. You will: Respond promptly and professionally to customer questions and support requests Troubleshoot common technical issues and provide clear, standard solutions Build confidence with the Codeweavers software, learning new tools as features evolve Keep accurate records of customer interactions and solutions Work closely with your team, escalating more complex issues when needed Maintain high standards of service, ensuring every customer feels supported Spot recurring issues and share insights to help improve our products Take part in ongoing training and development to grow your technical capability You’ll be supported from day one and encouraged to develop your skills—as part of a team that genuinely wants you to succeed. ?? About You We’re looking for someone who is: Experience with a queue based or ticketing system Ideally SaaS support background Custom Salary: Base salary £26k + other benefits