Loan IQ – Production Defects - Product Associate

JOB DESCRIPTION

Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area? This is a unique opportunity for you to work in the Loan IQ team to partner with the Business.

As a Product Owner within the Loan IQ Production Defects Resolution team as a part of Corporate and Investment Banking Wholesale Lending Services, you will oversee the review and resolution of production incidents reported by Loan IQ users worldwide. Your primary responsibilities include conducting root cause analysis on defects, identifying both temporary solutions and permanent fixes, and coordinating with the Loan IQ vendor to report and track defects. You will actively engage with the vendor for updates on code fixes, collaborate with users for testing, and work closely with the technology team to ensure the effective deployment of defect resolutions. This role demands strong problem-solving skills, excellent communication abilities, and the capacity to work collaboratively across teams to maintain the stability and reliability of the Loan IQ application.

Job responsibilities

• Lead comprehensive root cause analysis and resolution of product issues and defects within Loan IQ, addressing business needs through effective problem-solving.
• Assist in end-to-end testing and coordinate with stakeholders to ensure seamless delivery.
• Utilize your understanding of the Loan IQ data model to investigate data incidents and support both business and technical requirements (preferred).
• Independently create and manage Loan IQ test transactions and oversee User Acceptance Testing (UAT).
• Act as a bridge between business and technology teams through effective stakeholder management and communication.
• Prioritize and manage the incident backlog to maximize business value and align with strategic goals.
• Drive continuous improvement and innovation in both product and process.

Required qualifications, capabilities and skills:

• Minimum 8 years of hands-on experience with the Loan IQ application and lending domain.
• In-depth familiarity with all Loan IQ features and functionalities.
• Strong understanding of agented and non-agented loan servicing throughout the full loan lifecycle.
• Understanding of SQL queries for data analysis and issue resolution within Loan IQ.
• Proven track record in identifying and resolving production issues in Loan IQ.
• Capable of independently managing Loan IQ test transactions and UAT in Loan IQ.
• Good stakeholder management and communication skills, with experience working across multiple regions.
• Strategic mindset with a focus on continuous improvement and innovation.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.