Executive IT Support Technician

MANTECH seeks an experienced and skilled Executive IT Support Technician to join our team in Doral, FL.  This position is on-site 5 days a week and may require travel up to 25%.

Responsibilities

• Provide Tier 1, 2, and 3 IT level support to the USSOUTHCOM Combatant Commander and executive staff
• Troubleshoot and resolve technical issues related to hardware, software, accessories, mobile devices, meeting and conference rooms, and video production
• Coordinate with IT teams and other parts of the organization to resolve issues and provide modern technology solutions
• Maintain poise in stressful situations and maintain a professional demeanor under all circumstances. Maintain and troubleshoot the Commander's IT equipment, including laptops, desktops, peripherals, and mobile devices
• Perform tasks to improve the efficiency and reliability of the computing environment, including process improvement, automation, and technical solutions
• Ensure the smooth operation of the Commander's IT equipment on all enclaves (NIPR, SIPR, JWICS, CENTRIXS, etc.)
• Coordinate with other technical teams to ensure seamless support for the Commander. Adhere to strict security protocols and guidelines. Provide on-site IT support during the Commander's travel

Minimum Qualifications

• High School Diploma
• 5 or more year of experience in IT support or a related role.
• Experience supporting executive-level users
• Experience with a variety of IT hardware and software, including laptops, desktops, peripherals, mobile devices, and enclave systems (NIPR, SIPR, JWICS, CENTRIXS, etc.)
• CompTIA Security+ certification
• Microsoft: Endpoint Administrator Associate - MD-102 (required)

Preferred Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field
• One or more of the following certifications: ITIL V4 Foundations, Microsoft: Azure Administrator Associate - AZ-104, Cisco CCNA.

Clearance Requirements

• Secret clearance required with ability to obtain Top Secret / SCI.

Physical Requirements

• Ability to lift 45 pounds and transport moderately heavy to heavy objects, such as computers and peripherals.