Renewals Specialist

Team – Retention

Working Pattern - Hybrid – 2 days per week in the Vitality Bournemouth Office. Full time, 35 hours per week. 

Holiday allowance - 25 days holiday plus bank holidays, with the option to buy or sell up to 5 days each holiday year

What will you do as a Renewals Specialist

This is a busy and inspiring role; you'll bring your resilience, enthusiasm and energy to dazzle our clients.

Training is hugely important to Vitality which is why we'll teach you all you need to know about our amazing products and how to deal with any Renewal question, so you can achieve your full potential as a Renewals Specialist.

You will be responsible for delivering exceptional customer service and achieving agreed targets. You will need to be an excellent communicator, able to build rapport with customers over the phone.

• You will take inbound calls from our existing customers, answering queries about their product
• Assist with any questions the customer is facing with the aim of retaining their business
• Reminding our customers of the benefits available to them, by promoting the Vitality Programme rewards we offer
• Assist customers with credit control queries such as missed premiums, payment arrangements, direct debit enquiries etc

What do you need to thrive?

Vitality provides all staff with an extensive training, meaning that we are open to speaking to candidates from all backgrounds and levels of experience. To be successful in the role of Customer Renewal Adviser you will likely have:

• Passion for great customer service
• Excellent communication skills
• A good level of computer literacy
• Previous experience in a sales

What will you get in return?

• A pension of up to 12%– We will match your contributions up to 6% of your salary
• Free healthy breakfast and lunch when attending the office
• Life assurance 4 x salary
• Personal Health Fund to pay towards expenses such as optical, dental, health assessments, chronic prescriptions and activity tracking device

PLUS Our award-winning Vitality Health Insurance with all the benefits and activity based rewards

• Free healthy breakfast and lunch when attending the office
• Discounted gym membership
• Free cinema tickets at Vue and Odeon Cinemas every month if you stay active
• 50% off trainers at Runnersneed (one pair per plan year) plus 15% off full priced items.
• & Much more..!

These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities!

• Help you to be the healthiest you’ve ever been.
• Create an environment that embraces you as you are and enables you to be your best self.
• Give you flexibility on how, where and when you work.
• Help you advance your career by playing you to your strengths.
• Give you a voice to help our business grow and make Vitality a great place to be.
• Give you the space to try, fail and learn.
• Provide a healthy balance of challenge and support.
• Recognise and reward you with a competitive salary and amazing benefits.
• Be there for you when you need us.
• Provide opportunities for you to be a force for good in society.

We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.