Vice President Experience Design - Operations

JOB DESCRIPTION

We have an exciting opportunity for you to shape the future of user experience as an Experience Design Lead, Vice President. Join us to drive impactful design strategies and enhance customer and employee experiences.

As an Experience Design Lead, Vice President within the Operations team, you play a pivotal role in shaping user experiences across our products and services for customers and employees. You will leverage your expertise in user experience design and the financial services industry to identify gaps, solve complex problems, and make informed recommendations for enhancing customer experiences.

Job responsibilities

• Develop and execute design and research strategies for complex projects, ensuring alignment with business objectives and user needs
• Lead end-to-end design initiatives, including diagramming service flows, designing wireframes, and prototyping interactions
• Drive the adoption of inclusive design practices and accessibility guidelines, mentoring junior designers
• Collaborate with cross-functional teams to integrate user experience design into product development processes for seamless, customer-centric solutions
• Analyze market trends, gather user research feedback, and leverage data insights to inform design decisions and optimize user experiences
• Contribute to the continuous improvement of products and services by providing strategic guidance
• Add to software engineering and design communities of practice and events that explore new and emerging technologies

Required qualifications, capabilities, and skills

• Five years of experience or equivalent expertise in user experience design or similar roles
• Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes
• Experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions
• Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including transformational innovation strategies
• Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and technology stack components and their impact on user experience
• Experience in developing, debugging, and maintaining design solutions in a large corporate environment
• Overall knowledge of the design and product development life cycle

Preferred qualifications, capabilities, and skills

• Design leadership or managerial experience
• Experience working in complex business domains and/or large-scale enterprise environments
• Ability to translate complex user insights and behavioral data into actionable design recommendations that improve user satisfaction and business metrics

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.