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hackajob is partnering with OneAdvanced to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.
We’re looking for a proactive, commercially-minded Finance Operations Manager to lead our Credit Control and Query Management function. This is a pivotal role within our Finance Operations team, driving the effectiveness and integrity of the full Order-to-Cash (O2C) process.
You’ll play a key part in improving cash performance, reducing financial leakage, streamlining processes, and enhancing customer experience. If you thrive in a fast-paced environment, are passionate about operational excellence and love driving results through people and process, this is an opportunity to make a real impact.
Lead the credit control team to achieve cash and overdue debt targets
Drive aged debt reduction, maintain weekly Top 50 Debtors reporting, and provide cashflow insights
Ensure timely allocation, remittances, customer statements, and escalate risks impacting month-end
Oversee the query process in ServiceNow, ensuring efficient triage and resolution
Reduce aged queries, escalate blockers, and maintain strong credit note governance
Partner with Billing and Sales to ensure timely, accurate invoicing
Address root causes of credit notes, monitor unallocated credits, and minimise accrued revenue
Accountable for the full lifecycle from order entry to cash collection
Remove process bottlenecks and lead continuous improvement across billing, collections, and renewals
Coach and develop the Credit Operations Lead and Credit Control team
Set KPIs, drive performance, and foster a culture of accountability and ownership
Maintain clean, audit-ready ledgers and oversee allocation performance
Deliver clear reporting on aged debt, cash performance, credit notes, queries, billing backlog, and orders on hold
7+ years in Finance Operations or O2C roles
Proven success driving cash and overdue targets (SaaS/recurring revenue experience desirable)
Strong leadership and stakeholder management capability
Deep O2C process and controls knowledge
Strong analytical skills and attention to detail
High proficiency in Excel; experience with NetSuite, Salesforce, and ServiceNow
Wellbeing focused – Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral
Personal Growth - Regardless of where you are at in your career, we’re committed to enabling your growth personally and professionally
Financial wellbeing - We understand as well as your mental wellbeing, your financial wellbeing is really important
Recognition – Highlighting and rewarding the great work our people do
Making a Difference – we provide opportunities to help our people make a difference to the causes they care about
OneAdvanced is one of the UK's largest providers of business software and services serving 20,000+ global customers with an annual turnover of £330M+. We manage 1.5 million 111 calls per month, support over 2 million Further Education learners across the UK, handle over 10 million wills, and so much more. Our mission is to power the world of work and, as you can see, our software underpins some of the UK's most critical sectors.
We invest in our brilliant people. They are at the heart of our success as we strive to be a diverse, inclusive and engaging place to work that not only powers the world of work, but empowers the growth, ambitions and talent of our people.
hackajob is partnering with OneAdvanced to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.