American Express is on a mission to evolve risk management across all risk domains and stripes (Enterprise Risk, Operational Risk, Compliance Risk, Privacy Risk etc.) A key part of this are the technology solutions and platforms. We are seeking a Director, Digital Product Management, Integrated Risk Management to lead this multi-year effort. This is a newly created role, and the Director will be responsible for suite of solutions within the within Integrated Risk Management (IRM) platform.
Responsibilities:
- Develop and drive the strategic vision for owned modules/component within Integrated Risk Management (IRM) platform(s) which is line with the AXP’s core risk management vision. Connect the vision to that of their respective risk domains
- Establish a multi-year roadmap for execution and implementation
- Partner with stakeholders across AXP for the vision, roadmap, planning and execution. Business partners will include risk management organizations across AXP – BU-level Control Management teams (1LOD), risk domain teams in the Independent Risk Management organization (2LOD) and Internal Audit (3LOD), Technology and many others
- Track and manage execution of multiyear initiative – prioritize and sequence deliverables, host agile ceremonies, manage risks and issues, report status to senior leaders, etc.
- Manage transition from the existing platform(s) to the new IRM platform(s)
- Manage the overall platform governance across various AXP functions including prioritization, requirements, and any conflicts that arise
- Manage the roll-out plans and adoption with various AXP functions including organizational change management
- As it relates to the end-to-end architecture vision, manage the definition and execution of integrations with various risk and enterprise applications
- Build, lead, and develop a diverse team of high-performing Risk Management and Product professionals executing against highly complex and critical projects and governance activities
- Nurture and mentor talent across the team.
Qualifications
- A bachelor's degree in computer science, engineering, information systems, or a related field. An advanced degree (M.S. or Ph.D.) in computer science, engineering, information systems, management technology, or an MBA is preferred
- Experience leading implementation and ongoing support of at least one industry-leading Governance Risk and Compliance (GRC)/Integrated Risk Management (IRM) platforms such as Diligent, ServiceNow, IBM Open Pages, Metric Stream, Archer, Audit Board etc. is desired
- 7+ years of Product Management (or equivalent) experience. Must have experience in large platform implementation from ideation to rollout
- Strong background in the Product discipline - Business case creation, roadmaps, prioritization etc. Ability to translate business requirements into technical platform capabilities, roadmaps, solution architectures, and data domains
- Experience in following areas: definition and design of business, functional and technical requirements; system selection and implementation support; Systems Development Lifecycle (SDLC); Quality Assurance and testing (QA); program/project management and implementation planning (PMO)
- Good understanding of key risk frameworks such as Risk and Control Self-Assessment (RCSA), risk tolerance and appetite management, control monitoring and testing, risk and performance metrics, issue management, regulatory change management, automated workflows, reporting etc.
- Experience in at least two risk domains such as Operational Risk, Consumer Compliance, IT/IS risk, Privacy Risk, Third Party Risk, Conduct Risk, etc.
- Experience with system and application architecture, data integration and analytics. Strong foundation in establishing data models (taxonomies and ontologies) for risk management.
- Strong communication skills, both verbal and written, at all levels of the organization, effectively leveraging storytelling to drive understanding & alignment
- Demonstrated ability to think critically and challenge the status quo
- Experience as people leader with ability to lead global teams
- Proven success working in a matrix environment
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