Senior Product Associate

We are looking for a highly skilled and motivated Senior Product Associate for Sales Engagement within the Home Lending Product Team. In this role, you will bring your skill, experience, and drive for innovation to create a best-in-class Sales team experience with a specific focus on driving cutting-edge AI tools and services. You will work with senior members of our team ensuring a successful delivery and implementation. This position requires entrepreneurial mindset, excellent communication skills, goal oriented attitude, ability to interface directly with internal stakeholders & vendors in understanding and influencing product feature delivery.

As a Senior Product Associate in Home Lending, you'll drive feature delivery in partnership with business stakeholders, design, architecture, engineering, and area product colleagues to create the best experience possible for our Sales teams and customers.  You’ll partner with cross-functional teams to deliver transformative solutions – showcasing your attention to detail in developing story maps that support feature requirements and acceptance criteria that are foundational in delivering best-in-class products.  

  

Job Responsibilities 

• Develop concise user stories and process flows that support the design and development of the Chase MyHome product
• Collaborate with feature teams and architects to translate business requirements into actionable stories, technical specifications, and design documents.
• Ensure that requirements meet the complex nature of the business while always focusing on the end user experience 
• Support testing cycles (User Acceptance Testing, Regression, system, Prod Checkout)  
• Apply critical thinking to identify and develop new ideas / innovations that will add value to the business and team 

 

Required qualifications, capabilities and skills  

• 3+ years hands-on experience in product delivery
• Experience with the Agile product delivery methodology
• Ability to prioritize multiple tasks and develop strong interdepartmental and cross-functional working relationships within a collaborative team environment 
• Self-driven with ability to work independently with minimal supervision 
• Detail oriented, strong analytical/problem solving skills 
• Ability to work under pressure with time-boxed deliveries 
• Embrace continuous learning and leverages new knowledge to deliver innovative technology and AI solutions that enhance the product and drive business value
• Familiarity with Customer Relationship Management services
• Bachelor’s degree required

 

Preferred qualifications, capabilities and skills  

• Mortgage Industry, Home Lending, Real Estate experience is preferred
• Salesforce experience is preferred

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

 

 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

 

 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

 

 

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.